Sephora.com Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.7
Would Shop Here Again: 8.7
On Time Delivery: 8.9
Customer Support: 8.5

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Sephora.com


Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
10-19-2009
Items expensive, but okay. Site isn't what it once was. Samples and freebies are fewer and fewer every year.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
10-19-2009
Great place to shop!
Overall Rating 0 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
10-19-2009
Good products, fast service.
Overall Rating 9 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
10-19-2009
I was looking for products to help with tangles in my fine, color treated hair. The customer asst. was very helpful. Price is a little high for me, but I don't have tangles anymore and my hair is healthy now!
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
10-19-2009
great packaging for gift cards and excellent delivery time
Overall Rating 2 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 2 Customer Support
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Online Shopper
10-19-2009
Did not Have What I wanted and it had just came out.
Overall Rating 10 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
10-19-2009
great people
Overall Rating 10 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
10-19-2009
With some of the products the size (weight of contents) isn't mentioned. Makes it more difficult to gage whether it's a good deal or if it's too small to bother with. When size isn't mentioned I don't buy.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
10-18-2009
Sephora is a great store. I loved my experience and will go back. The store representative was friendly and very helpful. Great Service!
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
10-16-2009
I don't like the bare essenuals mineral powder i bought. i really am disappointed with it, but i will return it next time i get to roosevelt field mall in long island.