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Blue Nile Reviews

10/06/2013
Blue Nile is the online leader in certified diamonds, fine jewelry and fashion trends. The company offers high-quality items at prices that are 20-40% below traditional retail. All items ship free via FedEx, arrive in elegant gift packaging, and have a 30-day return policy.

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Circle of Excellence - Blue Nile

2011 Winner

Circle of Excellence

10 years

Blue Nile Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

9.2 out of 10

Would Shop Here Again:

9.1 out of 10

Likelihood To Recommend:

9.3 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 96% 97%

Neutral

 2% 1%

Negative

 3% 2%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.9 out of 10

Design of Site:

8.9 out of 10

Satisfaction With Checkout:

9.1 out of 10

Product Selection:

8.7 out of 10

Clarity of Product Information:

8.9 out of 10

Charges Stated Clearly:

9.4 out of 10

Price Relative To Other
Online Retailers:

8.5 out of 10

Shipping Charges:

9.3 out of 10

Variety of Shipping Options:

8.8 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.5 out of 10

Order Tracking:

9.3 out of 10

Product Met Expectations:

9.1 out of 10

Customer Support:

9.2 out of 10

Product Availability:

9.3 out of 10

Returns Process:

8.3 out of 10

Recent Reviews for Blue Nile

Showing 1 - 10 of 1245
  • Aaron
    Ratings for the site & Shopping Experience
    Oct 5, 2013
    Very easy and convenient website to navigate. Rings are elegantly displayed. You definitely don't have to worry about what you're getting. Prices are reasonable.
  • ShelS
    Ratings for the site & Shopping Experience
    Sep 13, 2013
    I own items from Blue Nile received as gifts. I have bought gifts for others, as well as items for myself from Blue Nile. Blue Nile is the first place I look for jewelry. So far, I have been very satisfied with any purchase from ... Read full review »
    Ratings After Purchase Has Been Made
    Oct 5, 2013
  • Jeff
    Ratings for the site & Shopping Experience
    Oct 5, 2013
    Telephone service is very kind and helpful. Thank you for helping our engagement be special.
  • Robert L.
    Ratings for the site & Shopping Experience
    Oct 5, 2013
    Blue Nile makes selection and purchase extremely simple. As a returning customer, I trust the brand to produce high-quality jewelry my wife will treasure for a lifetime.Would like gemstone selection process to mirror the ... Read full review »
  • 26hjin
    Ratings for the site & Shopping Experience
    Oct 5, 2013
    It was a fair collection, but i did find the matching band for my future husband and most likely return for another ring before my wedding.
  • Andy
    Ratings for the site & Shopping Experience
    Sep 30, 2013
    I had read other peoples comments ! Thats why a chance to use the company.
    Ratings After Purchase Has Been Made
    Oct 5, 2013
  • Jay
    Ratings for the site & Shopping Experience
    Oct 5, 2013
    very convenient, though their prices have gotten more expensive over the last few years.
  • ancoreint
    Ratings for the site & Shopping Experience
    Sep 25, 2013
    Blue Nile web site was easy to use.
    Ratings After Purchase Has Been Made
    Oct 5, 2013
  • JW
    Ratings for the site & Shopping Experience
    Oct 5, 2013
    first purchase. Like on line store
  • Online Shopper
    Ratings for the site & Shopping Experience
    Oct 5, 2013
    good info and price
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