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Frames By Mail Reviews

04/07/2013

Frames By Mail Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

8.2 out of 10

Would Shop Here Again:

8.4 out of 10

Likelihood To Recommend:

8.4 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 84% 82%

Neutral

 3% 0%

Negative

 12% 18%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.3 out of 10

Design of Site:

8.1 out of 10

Satisfaction With Checkout:

8.5 out of 10

Product Selection:

8.6 out of 10

Clarity of Product Information:

8.5 out of 10

Charges Stated Clearly:

8.8 out of 10

Price Relative To Other
Online Retailers:

8.3 out of 10

Shipping Charges:

7.3 out of 10

Variety of Shipping Options:

8.1 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

8.3 out of 10

Order Tracking:

8.3 out of 10

Product Met Expectations:

8.5 out of 10

Customer Support:

8.1 out of 10

Product Availability:

8.8 out of 10

Returns Process:

9.0 out of 10

Recent Reviews for Frames By Mail

Showing 1 - 10 of 233
  • Ratings for the site & Shopping Experience
    Feb 16, 2013
    Excellent quality ,easy to assemble
    Ratings After Purchase Has Been Made
    Mar 31, 2013
    i am still waiting for the new fram to replace the damaged on. most of the shipment arrived intact
  • Ratings for the site & Shopping Experience
    Feb 19, 2013
    horrible shopping experience on the website - the shopping cart is not standard, the saved carts can't be combined into one or add from one to another. The past order can't be easliy saved and edited into a new order. The popup ... Read full review »
    Ratings After Purchase Has Been Made
    Mar 15, 2013
    I have been their costomer for long time but looks like their quality is going down and this time is getting worse. I got a package that's poorly packed together, no support for the inside mats so some of the mats were damaged ... Read full review »
  • Ratings for the site & Shopping Experience
    Feb 19, 2013
    website needs a lot of improvement such as ability to search for frames by criteria such as width or frame, type of wood, etc. Also need to be able to enlarge the pictures of the frames.
    Ratings After Purchase Has Been Made
    Mar 12, 2013
    This review is "highly" satisfied with the purchase experience at Frames By Mail.
  • Ratings for the site & Shopping Experience
    Feb 18, 2013
    I enjoyed selecting the frame and mats in the comfort of my home and the process was easy.
    Ratings After Purchase Has Been Made
    Mar 12, 2013
    This review is "highly" satisfied with the purchase experience at Frames By Mail.
  • Ratings for the site & Shopping Experience
    Feb 16, 2013
    ordering easy; hope product is good quality too
    Ratings After Purchase Has Been Made
    Mar 12, 2013
    This review is "highly" satisfied with the purchase experience at Frames By Mail.
  • Ratings for the site & Shopping Experience
    Feb 16, 2013
    No comment.
    Ratings After Purchase Has Been Made
    Mar 11, 2013
    This review is "quite a bit" satisfied with the purchase experience at Frames By Mail.
  • Ratings for the site & Shopping Experience
    Feb 19, 2013
    I tried to use the coupon VIP15GL but the order page indicated it had expired. In fact I had just gotten the coupon moments before placing the order. I was told on the phone by a customer service rep that this often happens and ... Read full review »
    Ratings After Purchase Has Been Made
    Mar 11, 2013
    I ordered a fram, plexiglass to fit the frame, foamcore and mate. One would think that the order would have been checked prior to shipping to simply make sure everything fit. WRONG! The plexiglass was too big to fit into the ... Read full review »
  • Ratings for the site & Shopping Experience
    Feb 12, 2013
    Variety of selections and the prices are a little less than the competitors. Excelent choice. Will be back to shop here again and will advise other folks to shop here for frames also.
    Ratings After Purchase Has Been Made
    Mar 11, 2013
    I am very satisfied with the entire order. I will be recommending to others as well as ordering again in the near future.
  • Ratings for the site & Shopping Experience
    Feb 17, 2013
    This review is "highly" satisfied with the purchase experience at Frames By Mail.
    Ratings After Purchase Has Been Made
    Mar 10, 2013
    The frames were cut well, but the mats are crooked and look terrible. Very shoddy work. You should be ashamed.
  • Ratings for the site & Shopping Experience
    Feb 17, 2013
    good quality easy to order. Do a 2 for 1 special
    Ratings After Purchase Has Been Made
    Mar 8, 2013
    This review is "highly" satisfied with the purchase experience at Frames By Mail.
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