Improvements Customer Reviews

Store Details

Store Ratings* Summary


Improvements
Customer Certified
Over 100,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.7
Would Shop Here Again: 8.7
On Time Delivery: 9.0
Customer Support: 8.6

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Improvements


Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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frustrated
11-20-2009
Need better instructions for construction of furniture. Pictures were difficult to decipher and there were NO words to help.
Overall Rating 7 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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Les
11-20-2009
You need to find a way to ship your products to Alaska customers at lower rates. You are losing a lot of AK business because of your high shipping costs. FYI, I routinely receive items from other 'lower 48' suppliers at reasonable or NO shipping...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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annie
11-20-2009
it's easy to shop on line with improvements. everything i purchased was a home run. very helpful customer service thanks. and fast delivery.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 7 Customer Support
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blue
11-19-2009
I have to wait to see if the product works - it's slated as a Christmas gift, so I won't know until then if it works as expected. It was well packaged and arrived in a timely fashion.
Overall Rating 7 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-19-2009
Was charged full price for an item w/a 20% off promo code I used. Customer service wanted me to provide the code as if they didn't have a copy of my original order! It was resolved because I had a copy of the original invoice with the code and...
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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gopry
11-19-2009
The cost for shipping was too high.
Overall Rating 6 Overall Rating
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-18-2009
I'm a little worried about the quality of things that I have purchased at Improvements.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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happyclient
11-18-2009
They had everything I needed and updated me all along the way until my order arrived. I'm very happy and will shop there again.
Overall Rating 4 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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carpetqueen
11-18-2009
product quality was extremely poor I am not impressed at all with the product.
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 4 Customer Support
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Online Shopper
11-18-2009
One item was delivered, but the item that was to be sent to my house has not arrived.