Improvements Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 8.7

Improvements
BizRate Certified Ribbon Customer Certified
Over 100,000 customers have rated this store

Would Shop Here Again On Time Customer
Support
Products Met Expectations
Would Shop Here Again: 8.6
On Time Delivery: 9.0
Customer Support: 8.5
Products Met Expectations: 8.5

*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Improvements


Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 8 Products Met Expectations
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Online Shopper
11-05-2009
THANKS FOR THE EARLY HOLIDAY CATALOG.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-05-2009
Excellent customer service. Will buy from again, I am glad I found Improvements, they have products at such a reasonable price that I will always check them out first before purchasing any where else.
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 7 Products Met Expectations
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Online Shopper
11-05-2009
I had to find out from UPS that one of my items was returned because of damage. I still haven't heard from Improvements as to when I will receive a replacement. I think customer service should keep customers up to date as to the status of their...
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-05-2009
Thank you for such timely response and the delivery was superb, I was not home, but the young man left the chairs in my garage.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-03-2009
My problem with the time was not Improvement's responsibility, it was UPS, I still do not know what happened, but the response from Improvements was impecable, very professionaland customer oriented.
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 0 Products Met Expectations
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Online Shopper
11-03-2009
Two packages were shipped; one was shipped to the correct address and was received on-time; the other had a different address (don't know why since it was all part of one order) and ended up in UPS limbo-land until I called to find out what was...
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 8 Products Met Expectations
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Online Shopper
11-03-2009
Regarding the dehumidifiers, the supplier web site had volume discounts that you would not honor from my order price of $34.99 each, cost me about $30.00 more to buy from you. Not happy!!!!!
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-03-2009
The tracking ability has improved greatly. Last time I was not able to track my purchase. This time I was able to track it right to my PO. Thank you.
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 5 Products Met Expectations
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Online Shopper
11-03-2009
The original cover did not fit properly and it appeared that quality control was lacking. However, customer service was very friendly and the product is great.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-03-2009
wonderful "stuff" for the home and garden and always priced well.