Musician's Friend Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 8.8

Musician's Friend
BizRate Certified Ribbon Customer Certified
Over 575,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 8.9
On Time Delivery: 8.8
Customer Support: 8.6
Products Met Expectations: 9.0
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Musician's Friend

Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 2 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
so far I am unable to get my purchase to communicate with my computer through the USB ports. I have spoken with a CS Rep at Yamaha, and they said (yesterday morning) that a Yamaha Technician will return my call. So far I have not heard back.
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
I ordered 2 of the same product but have only recived one. I have contacted MF two times in regards to this mater. as of to day it has not been resolved.
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 1 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
Shouldnt have to fill out a survey to confirm receiving a shipment. I also never received an email that the shipment was coming (no time, no date, no tracking number etc). So it sat on my porch until I got home. Good thing it wasnt stolen.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
Shipping was "Parcel Post" not "USPS Priority". If you have to send it Parcel Post to save it's OK but say so.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
Thanks
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 2 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
amp came through poorly constructed. front baffle was loose. plastic molding was loose. front grill cloth not spaced from baffle so it vibrated on wood and made noise.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
Fast shipping, great price. What more could you ask for?
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
I like the look and feel of this drum. It doesn't have the bass that I wanted. I am still wondering how to deal with this.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
I was very satisfied with every aspect of my purchase and have already ordered more. The only problem (not Musician's Friend's fault) was that the shipping confirmation email went to my junk mail folder--not sure how that could be fixed for other...
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
I am sick and tired of these types of surveys,Musicians friend had the item we wanted at a better price ,that is all.
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