Musician's Friend Customer Reviews

Store Details

Store Ratings* Summary


Musician's Friend
Customer Certified
Over 575,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 9.0
On Time Delivery: 8.9
Customer Support: 8.7

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Musician's Friend


Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Anonymous
11-29-2009
Good experience shopping with Musicians Friend. No complaints.
Overall Rating 6 Overall Rating
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 6 Customer Support
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Ali
11-29-2009
I ordered a black applause ae148 and received a ruby burst. I like it, so I'm going to keep it, but the fact remains that I was delivered the wrong product. Also, it took forever to process the order, and the tracking info was sketchy.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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flashcad
11-29-2009
I have had several recent transactions with Musician's Friend, and all of them have been very good. Musician's Friend is always the first place I go, not Music123 or Woodwind and Brasswind or Brooks Mays.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Ma
11-29-2009
My purchase is a Christmas gift for my son who gives me the link to the items he wants.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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markitekt
11-29-2009
Outstanding prices and service, what else is there to say? I'll be buying more in the future.
Overall Rating 10 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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gmanstrat
11-29-2009
Recieved what I ordered 2 days ahead of scheduled delivery
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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thooks3
11-29-2009
Great selection of musical instruments. great prices,shipping and customer service. Thanks!!!
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
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celtman
11-29-2009
The box one item came in was too large. Its approximate dimensions were 12"x9"x 18". In the big box was a little box for a single pre-amp tube, 1"x1"x 3". Nothing else was in the box; no bubble wrap, peanuts or padding.
Overall Rating 2 Overall Rating
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
11-29-2009
I ordered 3 harmonicas and a neck frame. I have not received the harmonicas yet and the tracking numbers did not track.
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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ArmyPagan
11-29-2009
I love the selection that the site and the catalog have. I've been flipping through the catalog since I was about 15, now I'm 23 and I still go to you guys when I need ANYTHING related to music.