PetGuys Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 9.3

PetGuys
BizRate Certified Ribbon Customer Certified
Over 10,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 9.3
On Time Delivery: 9.4
Customer Support: 9.2
Products Met Expectations: 9.3
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of PetGuys

Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 4 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-03-2009
I was really pleased with the order. also with the price, If I had bought the items at petsmart,the cost would be at least 1/3 more. thanks for the prompt delivery, I will order again.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-03-2009
I love this website. I will definitely be back!
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
Merchandise was out of stock and did not arrive as expected - had to wait for another shipment - this was the reason for it not being received on tme.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
I wish that you would carry more selections eg Anti-flea Oat Meal shampoo. Also hoping that you would carry dog food as well.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-01-2009
wish that they would sell more types of turtle & tortoise food
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 1 Products Met Expectations
Read full review 		Online Shopper
10-31-2009
I ordered large diapers for aging Lab that were supposed to fit 90 pounds. They didn't even go over his back. I made the mistake of ordring something on line and won't do it again. It's $18. gone. But I learned a lesson.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-30-2009
Customer service provided by PetGuys is efficient and prompt. I was extremely impressed with the followup of an out of stock item. Service, prices, products are excellent! I recommend them to all my pet loving friends!
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
10-30-2009
I thought the shipping prices were high. Next time I will look around
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-30-2009
My first time order was excellant !!! Will use them again and I already referred my daughter in law.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
10-29-2009
I love working with Pet Guys just wish there was a phone number so I could contact them. Sometimes I have questions and am frustrated no number to call.
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