REI Outlet Reviews and Store Ratings | Bizrate
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REI Outlet Reviews

10/07/2013
REI offers over 8,000 outdoor products on this site, with departments for camping, climbing, cycling, outdoor wear, paddling, footwear and snow sports (XC ski, alpine ski, snowboard, and snowshoes). Visitors may access detailed columns on how to decide wh

REI Outlet Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

9.2 out of 10

Would Shop Here Again:

9.3 out of 10

Likelihood To Recommend:

9.4 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 95% 93%

Neutral

 3% 2%

Negative

 3% 5%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.8 out of 10

Design of Site:

8.8 out of 10

Satisfaction With Checkout:

9.0 out of 10

Product Selection:

8.8 out of 10

Clarity of Product Information:

8.9 out of 10

Charges Stated Clearly:

9.5 out of 10

Price Relative To Other
Online Retailers:

8.4 out of 10

Shipping Charges:

9.0 out of 10

Variety of Shipping Options:

8.8 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.5 out of 10

Order Tracking:

9.4 out of 10

Product Met Expectations:

9.1 out of 10

Customer Support:

9.3 out of 10

Product Availability:

9.3 out of 10

Returns Process:

9.5 out of 10

Recent Reviews for REI Outlet

Showing 1 - 10 of 914
  • Online Shopper
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    There is a problem with the website. If Chrome is zoomed to 150%, the floating total dollar amount goes off the right side of the screen and there is no way to scroll to it. REI phone staff was helpful.
  • Online Shopper
    Ratings for the site & Shopping Experience
    Sep 30, 2013
    missed place you put in member coupon on order form
    Ratings After Purchase Has Been Made
    Oct 6, 2013
  • Some people call me Maurice.
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    I have been an REI member for a long time. I believe it was about 1996. I have always had great experiences there. I was very pleased by the fact that I could combine orders from REI and REI-outlet with today's purchase. I don't ... Read full review »
  • deb
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    my only gripe is that I also tried to use my dividend but because of "system maintenance", it was not accepted and I had to checkout all over again.
  • kayce
    Ratings for the site & Shopping Experience
    Sep 28, 2013
    easy to find what I was looking for
    Ratings After Purchase Has Been Made
    Oct 6, 2013
    good service
  • Online Shopper
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    i like REI
  • Happydoc48
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    As always, top rate!
  • Ruby
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    Didn't write coupon number down and couldn't find it again once I started to place the order!!
  • deano
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    Easy to use and understand
  • JG
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    Quality and service. That's how I always think about REI. Everything I buy lasts for years and the store, phone and online helpers are really there to help!
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