Smarthome.com Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 8.6

Smarthome.com
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Over 25,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 8.7
On Time Delivery: 8.6
Customer Support: 8.3
Products Met Expectations: 8.6
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*Ratings are for the past 90 days only.

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Reviews of Smarthome.com

Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
09-25-2009
sorry for my bad english ^^
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 4 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
09-24-2009
My only issue was that the customer service rep I spoke to was not adaquately knowledgeable on the Timerlinc and the Smartlinc. Both work slightly different from what she explained to me.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
09-23-2009
I called to cancel 2 of 6 items remaining on backorder....wanted 4 delivered. Instead, the cancelled 4 and had 2 delivered. Subesequent call to customer service rectified the problem w/o additional shipping charges.
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
09-22-2009
The item I ordered was to be shipped out on 9/8/09. I was notified a day before it was to be shipped out that it was back ordered. I needed this item right away and didnot have time to wait because it was back ordered.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
09-20-2009
Hh
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 1 Products Met Expectations
Read full review 		Online Shopper
09-20-2009
The product was defective. It could not be assembled
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 4 Products Met Expectations
Read full review 		Online Shopper
09-20-2009
The product has a rather complicated installation process which was not indicated on the description of the product on the web site. Description of the product should definitely include a basic list of what is needed to install the product
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
09-19-2009
Wait time on the phone was always longer than stated.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
09-18-2009
Did not receive free shipping as advertised
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
09-18-2009
my reason for return is that I ordered an extra recieve when I should have ordere an extra transmitter. My bad.
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