Hotwire Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall Rating: 8.3


Hotwire
BizRate Certified Ribbon Customer Certified
Over 850,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.6
On Time Delivery: 9.1
Customer Support: 8.8
Products Met Expectations: 9.0

*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Hotwire


Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 7  On Time Delivery
Customer Support: 7  Customer Support
Products Met Expectations: 4  Products Met Expectations
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Online Shopper
06-12-2009
Stay away from Airtran they are terrible, Nothing on time, unfriendly and broke my luggage.
Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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Online Shopper
06-10-2009
I am pleased with Hotwire but not with Europacar rented through Hotwire. This is the third time I rented a car in Cancun and this was the only time I was very disappointed. On every level of the operation we were severely disappointed.
Would Shop Here Again: 2  Would Shop Here Again
On Time Delivery: 2  On Time Delivery
Customer Support: 1  Customer Support
Products Met Expectations: 1  Products Met Expectations
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Online Shopper
06-08-2009
At time of pick up there was an issue with the car rental company Hertz saying Hotwire had not released the full days of the car rental and that I would have to pay the extra day. The issue was not resolved by Hotwire to my satisfaction.
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 5  On Time Delivery
Customer Support: 5  Customer Support
Products Met Expectations: 5  Products Met Expectations
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Online Shopper
05-29-2009
AfterWaiting 1Hr rental line FullSize was not available.I accepted smaller Malibu-no credeit was offered.I beleiveI prepaid for tank of gas based on the full size Impala & not the smaller tank for the Mailbu, as we did do a full fill up.
Would Shop Here Again: 4  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 2  Customer Support
Products Met Expectations: 2  Products Met Expectations
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Online Shopper
05-27-2009
I purchased airline tickets & every one of my flights had a problem. From being delayed & missing connecting flight to our seats being given to someone else. It was brought to our attention this is from over-booking. Worst flying experience ever!!
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
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Online Shopper
05-27-2009
I love Hotwire and recommend it all the time.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9  Products Met Expectations
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Online Shopper
05-09-2009
Booking our car rentals thru Hotwire was easy and we had no problems.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 7  Customer Support
Products Met Expectations: 8  Products Met Expectations
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Online Shopper
05-05-2009
Great site!
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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Online Shopper
05-04-2009
I rented a vehicle in mco, however,the 3rd party liability was not offered, there were other insurances that were offered which i took, so i had to get the 3rd party liability from national car rental.
Would Shop Here Again: 5  Would Shop Here Again
On Time Delivery: 2  On Time Delivery
Customer Support: 8  Customer Support
Products Met Expectations: 8  Products Met Expectations
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Online Shopper
05-03-2009
We waited in line at Herz 2 hrs. We had to drive 2 hours to our destination,after traveling since 7:30am EST, long day!