Joann.com Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall Rating: 8.8


Joann.com
BizRate Certified Ribbon Customer Certified
Over 225,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.8
On Time Delivery: 8.8
Customer Support: 8.5
Products Met Expectations: 8.9
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Joann.com

Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-09-2009
I am very pleased with my purchases and will be back to order more!!!
Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		Online Shopper
07-09-2009
Great selection for scrapbooking materials. Thanks!
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
07-09-2009
I loved the free shipping and specials offered.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-09-2009
I am extremely happy with Joann.com since it is the only place i was able to find the yarn i was looking for, thank you for saving my two year long lace knitting endeavor.
Would Shop Here Again: 3  Would Shop Here Again
On Time Delivery: 3  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
07-09-2009
I was pleased with my purchase but disappointed in how long it took to arrive.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-08-2009
I really like the order and shipping confirmation emails. Keeping the customer informed is very important. Thanks.
Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
This was my first Joann purchase and will not be the last as long as things are as smooth as this one.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
The item requested was not available in the store and it was recommended that I try on-line. However, the staff at Altamonte store was very helpful.
Would Shop Here Again: 4  Would Shop Here Again
On Time Delivery: 4  On Time Delivery
Customer Support: 4  Customer Support
Products Met Expectations: 3  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
I'm very disappointed that I paid shipping for a $279.00 purchase. I found the same item for the same price, without the shipping cost. I now feel I should wait for the sale items at the store before I purchase something online.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
I really like the convenience of Joann.com. They have great variety and fast shipping. I will use them again.
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