Joann.com Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 8.7

Joann.com
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Over 225,000 customers have rated this store

Would Shop Here Again On Time Customer
Support
Products Met Expectations
Would Shop Here Again: 8.7
On Time Delivery: 8.8
Customer Support: 8.5
Products Met Expectations: 9.0

*Ratings are for the past 90 days only.

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Reviews of Joann.com


Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 7 Products Met Expectations
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Online Shopper
11-07-2009
Took longer to arrive than I thought it would
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-07-2009
All I recieved is a reference number never a tracking number. It was very frustrating not being able to see where my package was in the process. That being said my package arrived on time and was complete.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-07-2009
I was very satisfied with my order, the only problem the main material that I ordered was not available. But the rest of the order was shipped promply and I didn't have to leave home to get it. Thanks again.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-07-2009
I would shop more often if the shipping was free or a set price per order.
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 8 Products Met Expectations
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Online Shopper
11-07-2009
The produce shipped 10/27/09 and I received it 11/07/09. It took 11 days to receive my order from the time it shipped.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-07-2009
What a wonderful, inexpensive and convenient way to shop for top quality products!
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-07-2009
i was very impressed with it all, in the store by me they wated $35 for the exact same kit! when i saw it on joanns website and the price i was amazed! kit with s&h was still under $20! i will use this site again and share it with my friends!
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-07-2009
I ordered printed felt for my sewing school and i love it and my kids we so excited. thank you
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-07-2009
PLEASE open a store in our area. Like shopping on line but like to have hands on shopping too. Would love to work at a Joann Fabric Store if it were closer to our area.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-07-2009
Really miss the free shipping club