Joann.com Customer Reviews

Store Details

Store Ratings* Summary


Joann.com
Customer Certified
Over 225,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.8
On Time Delivery: 8.8
Customer Support: 8.5

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Joann.com


Overall Rating 10 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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craftyladyll
11-22-2009
I'm well pleased with Online Shopping and store shopping with Jo-Ann Fabrics.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-22-2009
There is a long lag time between when the fleece is available, and the picture of the fleece. I don't think that you should list it for purchase, until there is a picture there, especially when you are trying to take advantage of a sale.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Teressa
11-22-2009
Shopping on-line was fast and easy. She site is easy to move around and it offers fast shipping.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Jazz
11-22-2009
great yarn
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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taz
11-22-2009
very good service thank you
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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publish yea right
11-21-2009
you sent wrong mdse. sent fed ex which went to post office to deliver not my home. i have a home address on pkg. will never use fed ex again. told me i could not return to joann store even tho it was your error. asked for manager rude
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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alady
11-21-2009
This is a terriffic company to deal with on the web. When they say you will receive it that is when it arrives. This is the 2nd year in a row I have ordered from Joann's. I am really pleased.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-21-2009
The color was not quite right.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Trekker
11-21-2009
This onliine purchase was about as easy as it can get.
Overall Rating 7 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 1 Customer Support
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belle
11-21-2009
The person in CustSupp can't spell, didn't answer my question, was uninformed and tried to make out that the problem was due to a backlog of orders. NOT TRUE. Prod rec'd promptly-but w/t/shade bent on t/lamp.Prob NOT RESOLVED.