PENWA.com Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall Rating: 9.4


PENWA.com
BizRate Certified Ribbon Customer Certified
Over 5,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.4
On Time Delivery: 9.5
Customer Support: 9.1
Products Met Expectations: 9.3
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*Ratings are for the past 90 days only.

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Reviews of PENWA.com

Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-30-2009
My problem was with their website. For some reason, my order would not go through. I don't know if the problem was with my computer, or their website. After contacting Robin at Penwa by phone, she took my order immediately. Robin is top-notch.
Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		Online Shopper
06-29-2009
Thanks-Best price for a great product.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-25-2009
Don't stop selling these pens.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-23-2009
I enjoy ordering pens and refills and working with Ms.Robin!
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-18-2009
I took several phones calls, I finally left a message and Robin returned my call that day.
Would Shop Here Again: 7  Would Shop Here Again
On Time Delivery: 3  On Time Delivery
Customer Support: 8  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
06-17-2009
Need to find an alternative for shipping directly from mfr -- Tombow is too slow.
Would Shop Here Again: 7  Would Shop Here Again
On Time Delivery: 7  On Time Delivery
Customer Support: 4  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-08-2009
I was surprised that I could not place an order from your web site and even more surprised that it took a full day for the rep to call me back...
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-08-2009
I have ordered from time to time from PENWA over the last few years primarily for TOMBOW products, and have found them to be an excellent source.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
06-08-2009
I've never had a problem with this company. Very timely delivery! Great when you are waiting for the product to finish something.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-07-2009
I already recommeded Penwa to my friend and she already ordered her pens..
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