Newport News Customer Reviews

Store Details

Store Ratings* Summary


Newport News
Customer Certified
Over 375,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 7.8
Would Shop Here Again: 8.2
On Time Delivery: 8.2
Customer Support: 8.1

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Newport News


Overall Rating 4 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
11-30-2009
They left one item, a jacket, off an order and have not contacted me regarding the missing item.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 1 Customer Support
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piss
11-30-2009
No one ever called to let me know that I was not getting my oder because I had not used my acct,for a long time. I had to call to find out why i did not get my oder a week later. thank you
Overall Rating 4 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
11-30-2009
I've order from Newport News before and received items in a timely manner. However not so this time, did not want to leave pkg at front door, out of town. ordered 11/15, received today 11/30 around noon. Had hoped to wear.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Susie A
11-30-2009
I usually love everything I purchase from NN. It just so happens that I accidently ordered the same item in the past and the other one did not fit properly.
Overall Rating 4 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 4 Customer Support
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Online Shopper
11-30-2009
The jeans I selected had large bell bottom legs ... ugh. This was not displayed in the picture nor was it included in the description of the jeans. The jeans were ok quality but not what I envisioned.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 9 Customer Support
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nita
11-30-2009
they did not send me any email confirmation. or tracking number.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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AM
11-30-2009
All of the purchases were very lovely.
Overall Rating 2 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 9 Customer Support
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KT
11-30-2009
The contact info from UPS: I will receive my package Wednesday, November 25 and I did not receive my package until Saturday, I had already left to go out of town Friday evening without my package. When I arrived back home on Sunday it was in the...
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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MotheroftheGroom
11-30-2009
The quality of the item I purchased was exellent. I was very happy!
Overall Rating 5 Overall Rating
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 4 Customer Support
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Online Shopper
11-30-2009
I only rec. one item and the rest I still waiting. I did not rec. any notification of the delay.