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Saks Fifth Ave Customer Reviews

Store Details

Store Ratings* Summary


Saks Fifth Ave
Customer Certified
Over 200,000 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.9
Would Shop Here Again: 9.0
On Time Delivery: 9.3
Customer Support: 8.8

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
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Reviews of Saks Fifth Ave


Overall Rating 3 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 2 Customer Support
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Online Shopper
02-14-2012
I called to ask about why my credit card was not fully credited.The rep advised that it is the policy not to refund original shipping costs. The only reason I sent my purchase back was because Saks.com incorrectly displayed the wrong size. The...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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eggwhite
02-14-2012
Saks is the best.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Shirley
02-14-2012
Great Shopping experience on saks.fast shipping
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Nicole
02-14-2012
I was really disappointed that the Nanette lepore dress I was sent had rips in the lace. I would have ordered a replacement but I was not sure it would happen again so I took a credit to my card instead. There should be much better quality control....
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Amy
02-14-2012
Love Saks
Overall Rating 3 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Yaninka
02-13-2012
I have liked the product a lot; however it was too small. I do wear either XS or S size and since S was not anymore available during my purchase I did order the XS and it turned to be a little small. I have returned the product, is has been one week...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Snow white
02-13-2012
Saks is a class act and has been for decades. Great quality, service and secure.I've shopped atSaks since I was a young girl and will continue to shop there!
Overall Rating 2 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Jay
02-13-2012
You actually sent me the wrong item in a box marked for the correct item. Very weird. I ordered a bracelet by Fendi and what arrived was a card holder by Fendi. In the cardholder were the tags for the cardholder plus the tags for the bracelet?...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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MorningLori
02-13-2012
I was very impressed with the fact that I was contacted and asked if I actually ordered the gift card (which I did). Saks cared about the security of my order!
Overall Rating 4 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 7 Customer Support
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UESGirl
02-13-2012
I love the videos that show the products on models, and in fact I bought two items because the products looked so good on line. When I received the Acne dress and DVF Coralie top, however, both were so sheer that I could not wear them. The Acne...

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