Saks Fifth Avenue Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 8.9

Saks Fifth Avenue
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Over 175,000 customers have rated this store

Would Shop Here Again On Time Customer
Support
Products Met Expectations
Would Shop Here Again: 8.9
On Time Delivery: 9.2
Customer Support: 8.7
Products Met Expectations: 8.8

*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Saks Fifth Avenue


Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 0 Products Met Expectations
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Online Shopper
11-08-2009
I depend on Saks Fifth Avenue for gifts, and my own personal "have to have
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-08-2009
When customers are spending more than $200, they should receive thier items in 3-4 business days.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-08-2009
I have said it before and I repeat Saks is a class act
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 8 Products Met Expectations
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Online Shopper
11-08-2009
good experience
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-08-2009
I did not like the fact I paid for rush delivery and the driver left the box at a house on another street in our subdivision and only when the gentleman called did I know I received it.I feel I shouldn't be charged for delivery.
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 2 Products Met Expectations
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Online Shopper
11-08-2009
shoes were crumpled and felt like 2 different sizes. I returned them to the store. I lost my shipping costs. they did not have the same shoes in the store to do an exchange
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-08-2009
It would be much easier if there was something on your web page that informs customers that someone will contact you if you're a first time customer. Not everyone accepts unknown phone calls. Also, tracking and package status could also be better
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 6 Products Met Expectations
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Online Shopper
11-08-2009
The item was shipped a week later than I was told. It also came damaged, so I had to take it into the store, and they fixed it for me.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-08-2009
I returned one of my purchases and it was very easy to return it to the Costa Mesa store.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-07-2009
I am still awaiting a credit on my credit card for the overcharge. I have yet to see it.