Saks Fifth Avenue Customer Reviews

Store Details

Store Ratings* Summary


Saks Fifth Avenue
Customer Certified
Over 175,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.9
Would Shop Here Again: 9.0
On Time Delivery: 9.2
Customer Support: 8.8

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Saks Fifth Avenue


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Sandy
11-20-2009
My experience was positive. I will not hesitate to order online again.
Overall Rating 7 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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belly
11-20-2009
I am quite satisfied with the delivery process, however I had the goods delivered to a third party so have not seen them yet.
Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 7 Customer Support
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Online Shopper
11-20-2009
It would have been helpful to have seen a side view of the merchandise.
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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Ames
11-20-2009
my perfume bottle "pump squirter" was broken. Box was thrown away before I realized it was defective. Will take back to counter at store to see if they will swap it out for me.
Overall Rating 10 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
11-20-2009
I purchased a dress on line and had not received the bill to date.The dress had been reduced so I called to have an adjustment made The customer service person was lovely, just unable to credit the difference.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-20-2009
Happy to do business with Saks always. Great merchandise, website, salespeople, delivery - Never disappointing.
Overall Rating 7 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Donask
11-20-2009
The free shipping message did not appear on the Laszlo pages.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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Suzy
11-20-2009
I was very satisfied with Saks availability to order and have stock online.
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Sara
11-20-2009
When the item arrived, it was not exactly as it appeared in the photo, which was rather confusing. I think we finally figured it out, but because the draping was intricate, it wasn't immediately obvious. There were a few quality flaws in the...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-20-2009
I bought this as a Christmas gift, it is wrapped so I do not know if the state of its condition (Radko ornament), but I am confident it is fine.