Rockler.com Customer Reviews

Store Details

Customer Reviews
Detailed Store Ratings
Store Information

Go to store

Store Ratings* Summary

Overall Rating: Overall rating: 9.1

Rockler.com
BizRate Certified Ribbon Customer Certified
Over 10,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 9.1
On Time Delivery: 9.3
Customer Support: 9.0
Products Met Expectations: 9.2
See detailed store ratings

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Read more about ratings

Reviews of Rockler.com

Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
Although my order was successfully processed - I also wanted several other items (router bits) that I needed customer support. Unfortunately after several attempts, i did not get the information I needed.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
very good products, service, and the web site is terrifiic
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
10-28-2009
I have been porchasing products from Rocler for 10 years, with only 1 return.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
10-28-2009
I would suggest you improve the organization of the WEB site and the search capability. I would recommend www.mcmaster.com as the ideal web site. It is very well organized, makes items easy to find, and gives a wealth of information about the...
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-26-2009
I'm not sure if the item not shipped will ship seperate or not at all (ie, no longer stocked.) I found the packing receipt confusing.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
10-26-2009
I have been happy with this order
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-24-2009
I would prefer to purchase items at the store with these special prices, if the store stocks the item. The stores should have the same low prices as the internet, if the item is a store stocked item.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-23-2009
Order via internet. Very easy to identify items and simple to order. Good experience and I plan to order in the future.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-23-2009
Tracking for international orders would be great.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-10-2009
ROckler is an excellent company to do online business with.
1  |  2  |  3  |  4  |  5  |  …