Rockler.com Customer Reviews

Store Details

Store Ratings* Summary


Rockler.com
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.1
Would Shop Here Again: 9.1
On Time Delivery: 9.4
Customer Support: 9.1

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Icon: Good Good
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Reviews of Rockler.com


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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dog
11-06-2009
very good products, service, and the web site is terrifiic
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 7 Customer Support
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Tripid
11-06-2009
Although my order was successfully processed - I also wanted several other items (router bits) that I needed customer support. Unfortunately after several attempts, i did not get the information I needed.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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raschauber
10-28-2009
I have been porchasing products from Rocler for 10 years, with only 1 return.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
10-28-2009
I would suggest you improve the organization of the WEB site and the search capability. I would recommend www.mcmaster.com as the ideal web site. It is very well organized, makes items easy to find, and gives a wealth of information about the...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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hargy358
10-26-2009
I'm not sure if the item not shipped will ship seperate or not at all (ie, no longer stocked.) I found the packing receipt confusing.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
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egolf
10-26-2009
I have been happy with this order
Overall Rating 7 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Gary
10-24-2009
I would prefer to purchase items at the store with these special prices, if the store stocks the item. The stores should have the same low prices as the internet, if the item is a store stocked item.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Ron
10-23-2009
Order via internet. Very easy to identify items and simple to order. Good experience and I plan to order in the future.
Overall Rating 6 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Blues
10-23-2009
Tracking for international orders would be great.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Phillister
10-22-2009
I've always had good success with Rockler. I've been pleased with the website, the service, the merchandise, and the shipping. I've never had to return anything, due to good descriptions of items. I have and will again recommend Rockler.