FaucetDirect.com Customer Reviews

Store Details

Store Ratings* Summary


FaucetDirect.com
Customer Certified
Over 50,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.9
Would Shop Here Again: 8.9
On Time Delivery: 9.0
Customer Support: 8.7

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of FaucetDirect.com


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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dtdbca
11-20-2009
I'm very happy you have a ship to Canada feature that shows the tax and duties which makes it easier to valuate the full cost of buying goods online from USA. And your price point is excellent!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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SM
11-19-2009
Extremely good service. One of the best on-line dealings I have experienced and I have dealt with many such retailers.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 10 Customer Support
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Hutch
11-19-2009
Everything came on time and the order was perfect
Overall Rating 3 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 4 Customer Support
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jbm
11-19-2009
Order late, Informed after call part back ordered now shipped. Disappointed not being informed of the back order, or option to accelerate the shipping, agent told I knew nothing of UPS shipping and if I didn't like it to just return the items.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-19-2009
I had ordered and received another faucet and did not like the finish and called to speak with someone to see how to return it and order another. The customer service person was very knowledgeable, everything very easy. Love my new faucet.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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bjones
11-18-2009
excellent service, have purchased from them many times
Overall Rating 2 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 2 Customer Support
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l
11-18-2009
Website indicated items were in stock and would usually ship in three days. Four weeks later, Faucet Direct cannot tell me when the ordered items will ship (except one small item which has arrived). This has thrown off scheduled bathroom...
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 2 Customer Support
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remodling
11-18-2009
Tracking order was non existant. Overnight item took 5 days to receive.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
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Sue Miller
11-18-2009
there was a delay in delivery due to some internal verification matter.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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calapi
11-17-2009
Website was very user-friendly, purchase went smoothly, fast shipping, product as described.