FaucetDirect.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.9


FaucetDirect.com
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Over 25,000 customers have rated this store since 2001
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.0 On Time Delivery: 9.1 Customer Support: 8.8 Product Met Expectations: 9.0
Overall Rating Summary Past
Week		 Past
Month		 Past 3
Months
Icon: PositivePositive 93% 95% 95%
Icon: NeutralNeutral — 2% 2%
Icon: NegativeNegative 7% 3% 3%
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*Ratings are for the past 90 days only.

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Reviews of FaucetDirect.com

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 10, 2008
Website was very easy to navigate. Products are grouped in a logical manner. Product pictures and discriptions are very helpful. However, the display of product finishes leaves quite a bit to be desired. Check out was simple. Product was delivered on time. I was some what disappointed with the actual color of the finish of the Danze faucet I purchased. The whole experience was very easy and overall I was quite pleased. I will certainly shop Faucet Direct in the future. (more)

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Would Shop Here Again: 2.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 5.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 10, 2008
Shipping costs were unreasonable. I paid $11 shipping for $9 worth of items that fit in a small envelope. I will look elsewhere next time.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 10, 2008
No problems whatsoever

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 09, 2008
Excellent service, price, item availability, packaging and prompt shipping. An excellent online purchase with absolutely no problems. Great job, great E/retailer! Thanks!

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 09, 2008
Great prices and quick shipping. One item was on back order and I received it before it was to ship!

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 09, 2008
Fantastic transaction from beginning to end (selection, price, shipping--everything!) Great online retailer!!!

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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 6.0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 09, 2008
Backorders kill a business

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 09, 2008
Great way to buy the part I needed. It was delivered to my home (Total Cost $18) whereas a trip to the store would have been more complicated (Total Cost $28). Thanks,

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 09, 2008
Great Site!

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 09, 2008
one Kohler item did not meet expectations regarding build quality, not Faucet Directs fault.

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Top Selling Products from FaucetDirect.com

American Standard 3838.NEOTS.020 White Town Square Neo-Angle Shower Receptor3838.NEOTS

Found at: 1 store
Price: $320.25

Kohler K-84848-L-SH Bright Silver Focal Glass Door PanelK-84848-L

Found at: 1 store
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Kohler K-5838-7U -0 White Deerfield 33" Cast Iron Double Bowl Smart Divide Kitchen Sink With 7 Faucet Holes From The Deerfield Collection. Rectangle Shape and Undermount Installation.K-5838-7U

Found at: 1 store
Price: $401.30

Kohler K-1018-0 White Devonshire Acrylic Shower WallK-1018

Found at: 1 store
Price: $371.50

DreamLine DLVCG-101 Black Linen Tower CabinetDLVCG-101

Found at: 1 store
Price: $353.25