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FaucetDirect.com Customer Reviews

Store Details

Store Ratings* Summary


FaucetDirect.com
Customer Certified
Over 50,000 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.1
Would Shop Here Again: 9.2
On Time Delivery: 9.3
Customer Support: 9.2

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of FaucetDirect.com


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Shawn
02-13-2012
One item from my order was back ordered. They informed immediately of the back order and also kept me informed as time went by on expected ship dates. Back orders are sometimes inevitable and I can't fault FaucetsDirect for the way they handled it....
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
bpole
02-10-2012
great selection, did not have time to track order because it arrived within two days. excellent co. to buy from
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
02-10-2012
Item received was damaged in shipping. E-mailed FaucetDirect.com 5 days ago and haven't received return authorization.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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Herb
02-09-2012
Nice site. Easy for web literate user to use.
Overall Rating 10 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Ted
02-09-2012
Extra happy that the product was produced in the USA...........shipment also arrived several days before estimated time of delivery, product quality is excellent, as well as the design feature allowing for cleaning maintenance. Nice job!!!!!!! Keep...
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Margo
02-07-2012
I am very satisfied with my purchase - although I purchased two small items, I will be sure to inquire at Faucet Direct if I am in need of other purchases in this line.
Overall Rating 5 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 8 Customer Support
Read full review
jon from maryland
02-06-2012
Great customer service when I called to return the damaged product. They sent me a new replacement product that same day.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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pooch
02-02-2012
FaucetDirect.com is a great place to look for, find & purchase products needed for your projects!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Sam
02-02-2012
I received my merchandise seperately, but upon ordering they let me know that that is how I would receive them, as one item was on back order. I thought that was great that they let me know up front that was how it would arrive and when. The...
Overall Rating 9 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Read full review
WyoGardener
02-01-2012
Fast delivery. Great quality stuff. Incredible selection, except for brass fixtures.

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