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Whole Latte Love Customer Reviews

Store Details

Store Ratings* Summary


Whole Latte Love
Customer Certified
Over 10,000 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.1
Would Shop Here Again: 9.1
On Time Delivery: 9.2
Customer Support: 8.4

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Whole Latte Love


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 3 Customer Support
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Love coffee
02-09-2012
I tried to view the online instructional video for Nespresso and kept getting "Private Video". The customer service rep (Andrea) was polite, but walked me through directions which didn't solve the problem. Perhaps a technical rep could have...
Overall Rating 6 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 2 Customer Support
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Gmrob
01-10-2012
Tech support not available when I needed them. They were supposed to call me monday morning and did not do so.

Whole Latte Love has posted a response to this review.  Read full review

Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
01-07-2012
great prices.nice people.very slow delivery since company is not in an area that UPS delivers quickly from to the West Coast. also it usually takes too long to get the order out of the warehouse.

Whole Latte Love has posted a response to this review.  Read full review

Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
01-05-2012
Ordered one Gaggia machine, received two. Contacted customer service for return of second unit, received shipping labels and returned to WLL. Next day a third unit arrived. Contacted customer service again. Customer service said I would receive an...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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ridbug
12-29-2011
This is one of the best sites I've ever used.Thanks

Whole Latte Love has posted a response to this review.  Read full review

Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Ron
12-25-2011
I ordered a sampler pack of three items. I got two identical items and a third different one. I'm sure you folks were just in a rush to move the shipment out, for which I'm very happy. Still, getting two packages of "Pellini Caffe Gran Oro" + Caffe...

Whole Latte Love has posted a response to this review.  Read full review

Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
12-24-2011
Love the product

Whole Latte Love has posted a response to this review.  Read full review

Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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sheri
12-23-2011
They always have my coffee and getting a discount and free shipping is fantastic.

Whole Latte Love has posted a response to this review.  Read full review

Overall Rating 4 Overall Rating
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 0 Customer Support
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New to Whole Latte Love
12-20-2011
I did not receive the following items from my order.Gloria Jean's Butter Toffee K-Cups - Case (180 K-Cups) Condition: New$52.48 1$52.48I checked my e-mail to see if perhaps they canceled that portion of the order but did not find anything indicating...

Whole Latte Love has posted a response to this review.  Read full review

Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Iris
12-17-2011
Received my new grinder in just a few days, well-packed and in perfect shape. Very satisified with product and service. Thank you.

Whole Latte Love has posted a response to this review.  Read full review


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