PETCO.com Customer Reviews

Store Details

Store Ratings* Summary


PETCO.com
Customer Certified
Over 175,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.8
On Time Delivery: 9.1
Customer Support: 8.6

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of PETCO.com


Overall Rating 5 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 8 Customer Support
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Vegas
11-29-2009
When you send any kind of liquid item,petco needs to use the better packaging. This was the second time the cap was not tied enough and spilled entire bottle and also damaged some items that I bought for my puppy.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Grass Valley Grandma
11-28-2009
I normally drive 40 miles each way to the nearest Petco to purchase these items, and was thrilled that I was able to order on line with FREE SHIPPING!!!! If I had to pay for shipping I would not have ordered on line, and it saved me a long trip.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Karen
11-28-2009
I was surprised to receive my order so quickley. I think it was less than 2 days. That was really great.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Colene
11-27-2009
I like the fact that the shipping was free and it was on time..
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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ChinaShrek
11-27-2009
The toy that I ordered was OK. The feather and chain is a bit heavier than I thought it would be. I plan to write a review for their website point this out.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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texmex
11-25-2009
I would buy more often if there were ever specials on shipping for cat & dog food.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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JB3
11-24-2009
Enclosed in my order I received a coupon promo code for 15% off my next purchase of $40 or more and had a problem when entering it online- I called for assistance and we worked it out...
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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buckeye
11-24-2009
Very Happy with order received ahead of schedule and puppy is very happy with the purchase also
Overall Rating 1 Overall Rating
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 3 Customer Support
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Rivers
11-23-2009
Sent items by Fed Expres to PO box. Fed Ex does not delvier to PO boxes. Never gave me the free shopping that was offered
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 1 Customer Support
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Pat gardner
11-21-2009
Company late with shipping product, product shipped was packed really well but, arrived damaged. Company shipped damaged product to me. I would have passed over this piece in a retail establishment.