PETCO.com Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 8.8

PETCO.com
BizRate Certified Ribbon Customer Certified
Over 175,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 8.8
On Time Delivery: 9.0
Customer Support: 8.5
Products Met Expectations: 8.9
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*Ratings are for the past 90 days only.

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Reviews of PETCO.com

Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 6 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
One of the products claimed that it would last for 2 months..didn't last in the tank for 2 weeks..
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
I was very disappointed to receive my dog food order late. I paid $38+ dollars in shipping and only received my dog treats. I had to wait another whole day for the dog food and they shipped from the same location
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
FOR ORDERS THAT ARE LESS THAN A MILE FROM A PETCO STORES, SHIPPING SHOULD BE FREE, OR THE CUSTOMER SHOULD HAVE THE OPTION OF PICKING IT UP FROM THE NEAREST STORE. SHIPPING COSTS WAY TOO MUCH!
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
Frontline arrived on schedule, and timely.....fleas left on schedule and timely. What more needs to be said?????
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
Please consider selling higher sided litter boxes for cat's to prevent urinating over the side of the litter box. The litter box height should be atleast 20 inches high with an opening cut out for the cat to walk through.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 6 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
Petco is wonderful! Fast shipment and quality products! Thanks!
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
11-03-2009
good
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 7 Products Met Expectations
Read full review 		Online Shopper
11-03-2009
The dog house was very good looking and easy to put together.But,the wood was split in one spot right out of the box. Other than that, I am satisfied with the dog house, but I just assembled it so we will see how durable it is.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-03-2009
The code scanned on the 12-pack of canned puppy food only rang up as the price of 1 can. The sales associate had to call the manager over and even he had a hard time. It was not as simple as returning an item bought in-store.
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review 		Online Shopper
11-03-2009
I have not received my order yet. I've been waiting since October 26, 2009 since I ordered it. They told me that you would deliver it on October 31, 2009 but it never came in until this morning 11/3/2009.
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