Timberland Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 8.6

Timberland
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Over 10,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 8.7
On Time Delivery: 8.7
Customer Support: 8.2
Products Met Expectations: 8.6
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*Ratings are for the past 90 days only.

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Reviews of Timberland

Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
I LOVE these shoes! I had a pair of these about 8 years ago & I've been trying to replace them for last 4 years! Glad to see them back in inventory!I plan to buy a 2nd pair in case you discontinue the item. The're the best made shoes I've ever owned!
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 1 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
Wrong size shipped, orderd 13 med, shoe box showed 13 med, so I put them on and off to work. Started to realize they seemed a big, took them off and shoes were 13 WIDE. 13 mediums aren't available, and the sale under which I bought these is now...
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
I am on my feet all day and Timberland is the only company that I have found with the most comfortable work boots and shoes.
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 6 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
great process; just wish they had the shoe in 7.5 size . . . I found 7.5 at competitor, but liked teh Timerbland product better
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 6 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
would have liked a streamlined method of exchanging shoes for a different size.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-03-2009
Boots were what I expected.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
I was unable to insure the package and return it with the return lable provided by Timberland. I had to pay for the insurance and shipping. I was disappointed in that. I have not received a credit yet on my credit card. 11-2-09
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
Everything was great except the color wasn't what we expected. After speaking with them on the phone, we sent the boots back postage free. We will reorder another color in the next couple days. Great customer service experience!
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review 		Online Shopper
11-01-2009
Timberland canceled my order with no explanation. No customer support available.
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
10-30-2009
I will still shop other places looking for a replacement for Style #50009 since it is no longer available in wide.
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