US-Mattress.com Customer Reviews
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Store Ratings* Summary
*Ratings are for the past 90 days only. |
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Reviews of US-Mattress.com |
Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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Firecop65
11-20-2009
Excellent job of shipping, but I didn't receive any info. I called CS to learn when I could expect delivery.
The box was destroyed! Had it not been a mattress, I would not have accepted the package. This is probably just poor handling by UPS.
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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bleostic
11-20-2009
We are very satisfied with our new mattress and for a price you can't beat! The only thing that was a little below what we expected was the delivery which took 3 instead of 2 days.
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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owleyes
11-20-2009
I plan to return (exchange) the mattress only because it was softer then my wife and I thought.
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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DP
11-20-2009
The on line tracking never told me any thing but my order was received. The delivery company called me and told me that they would be at my house in 10 minutes to deliver the mattress but never before that.
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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Online Shopper
11-20-2009
I haven't received either o f my orders
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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Blubba
11-20-2009
Although my order said it was processed,it never showed as shipped. I had to follow up each time as they never reached out to me. They could never find the order. After my last inquiry, I was then forced to call their 800#, and wait to cancel my...
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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Petal
11-19-2009
I cannot tell you what I'd like to in 225 characters. Pls e-mail me Olwenyu@yahoo.com. Re delivery
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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Hillbilly Jake
11-19-2009
A great shopping experience. Great products and customer service. This bed is awesome. If your looking for a bed that is extremely soft and comfortable but with excellent support this is your bed.
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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Pissed Off
11-18-2009
Five minutes after the deliverymen left I got a cold call from BMS Logistics, the delivery company. A man claimed I owed them an extra $97 for delivery (completely unjustified). Tried to negotiate $47. They got zero from me. Con artist companies!
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
Read full review |
Aviator
11-18-2009
Ordering process was easy. The post-order tracking not so much. There was no follow-up e-mail with SO # for tracking. After Customer Service call, SO # provided did not work; had to use the HomeDelivery WayBill #. Only covered 1/2 mattresses...
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