NorthernTool.com Customer Reviews

Store Details

Store Ratings* Summary


NorthernTool.com
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.9
Would Shop Here Again: 8.9
On Time Delivery: 9.0
Customer Support: 8.7

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of NorthernTool.com


Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 5 Customer Support
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Covered Wagon
11-19-2009
Northern Tools has always had great products, and often great prices. But....Shipping costs make the products more expensive than local purchase and often more than other online stores.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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matt
11-18-2009
great product, qood quality, cheapest price, with fast shipping!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Steph
11-16-2009
This item was purchased as a gift so I will not be personally using it. So far, I'm very pleased with my purchase.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Buzzie
11-14-2009
ALthough part of my shipment was not delivered on time, my overall experience with Northern Tool was refreshing and hassle free. I would recommend this company to other on-line shoppers!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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guy
11-14-2009
I was glad I could find the product I needed. Ordering was fast,easy,and simple. Before I knew it. It was on my door step. Have a great day.
Overall Rating 8 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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Bill
11-13-2009
nice to have the stove--cannot get anyone to sell me the stove pipe-tried several places and the all need a contracter #. I have installed several of these stoves and know what I am doing---what now?
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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lawayne
11-10-2009
Top notch service and quality
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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popatt
11-10-2009
I detest using UPS, as they won't leave packages if we are not at home, thus sometimes causing an issue.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Hubert
11-09-2009
I bought the Kero Heater CT-1100 at Northern Tool after a comparison at different shops. I think I got the best deal. The heater works great. Only the first half hour with some smell. It gives good heat.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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buz
11-07-2009
Great deal, fast sevice,got what i ordered