NorthernTool.com Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 8.8

NorthernTool.com
BizRate Certified Ribbon Customer Certified
Over 10,000 customers have rated this store

Would Shop Here Again On Time Customer
Support
Products Met Expectations
Would Shop Here Again: 8.8
On Time Delivery: 8.9
Customer Support: 8.5
Products Met Expectations: 8.9

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of NorthernTool.com


Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review
Online Shopper
11-03-2009
I had no problem at all installing the parts to the meat/grinder saw and have already put it to use cutting up deer and a hog,I'm very happy with the product and have told others and showed them the saw while I was useing it.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review
Online Shopper
11-02-2009
I ordered a media fireplace and found it on sale just a little higher than one i found local and in the color i wanted. I tracked the shipping and it arrived on time and in good shape.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review
Online Shopper
11-02-2009
This is my second purchase from your company. You have exceeded my expectations both times both in merchandise and shipping.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 6 Products Met Expectations
Read full review
Online Shopper
10-26-2009
I ordered an axle and spring assembly. The springs are a little shorter and the rear shackles need to be cut off the trailer and newones welded on.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review
Online Shopper
10-26-2009
I've bought a lot of stuff from Northern Tool, and everything has been as advertised, with reasonable delivery and prices.
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review
Online Shopper
10-26-2009
NO ONE SEEMS TO KNOW IF THERE IS A BOLT OR SOMETHING THAT IS NEEDED TO PUT GRILL TOGETHER. IS THERE A GRILL?
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 2 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review
Online Shopper
10-25-2009
This item was backordered. I understood that. Waited 5 business days and called to see how much longer it was backordered.The clerk told me it would get here when it got here. Not happy with answer.I canceled the order on 10/22 and put it in 10/13.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review
Online Shopper
10-23-2009
I owned this wall fireplaces before, and I new what it was all about. The northern tool fireplace was exactly as expected, competitive $, & on time. I was able to prep connections prior to delivery,simply hung it on the wall and fired it up.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review
Online Shopper
10-20-2009
Northern Tool is a great place to shop.I would rocommend anyone !
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 6 Products Met Expectations
Read full review
Online Shopper
10-20-2009
Box and internal packaging received in damaged condition - luckily the product was not damaged