HP Direct Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 9.3

HP Direct
BizRate Certified Ribbon Customer Certified
Over 2,500 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 9.1
On Time Delivery: 9.3
Customer Support: 8.7
Products Met Expectations: 9.2
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of HP Direct

Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-05-2009
Customer Service was the best part. On time.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
10-24-2009
I ordered with the expectations that HP would automatically send me the free Windows 7 upgrade when it came in. Instead, I wasted 1 1/2 hrs ordering through a 3rd party when HP should have set up to automatically send when upgrade came in.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-20-2009
HP Direct delivered this product faster than I expected. It was a great transaction.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
10-18-2009
website could be more user friendly
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-17-2009
I like the Coupon Codes. With them and the discounts hpdirect.com gives it
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-12-2009
This is my first laptop (at age 62) and I love it. I got my HP Pavilion dv6t in Moonlight White and it is stunning! I also ordered the Lightscribe Blu-Ray and Integrated HDTV. I am still learning everything this computer can do to simplify my...
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-05-2009
Love the machine purchased through EPP. I was put off by an offer for only an additional $10.00 after purchasing 2 media center desktops and monitors and 2 all-one-printers when I purchased this one. Also TV tuner card and bluetooth mouse.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
09-19-2009
Thanks for a great product!
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
09-18-2009
I like the convenience of on-line marketing and also the free shipping. Hopefully, the product will be better than the experience I've had with other like products from other companies.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
08-28-2009
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