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HP Direct Reviews

10/06/2013
Hewlett Packard Shopping offers a wide selection of HP products, from computers to digital cameras, closeouts, and refurbished items.

HP Direct Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

9.2 out of 10

Would Shop Here Again:

8.9 out of 10

Likelihood To Recommend:

9.2 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 96% 92%

Neutral

 0% 0%

Negative

 4% 8%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.6 out of 10

Design of Site:

8.5 out of 10

Satisfaction With Checkout:

8.3 out of 10

Product Selection:

8.7 out of 10

Clarity of Product Information:

8.6 out of 10

Charges Stated Clearly:

9.3 out of 10

Price Relative To Other
Online Retailers:

8.4 out of 10

Shipping Charges:

8.7 out of 10

Variety of Shipping Options:

8.3 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.1 out of 10

Order Tracking:

9.0 out of 10

Product Met Expectations:

9.5 out of 10

Customer Support:

9.0 out of 10

Product Availability:

9.3 out of 10

Returns Process:

10.0 out of 10

Recent Reviews for HP Direct

Showing 1 - 10 of 27
  • Online Shopper
    Ratings for the site & Shopping Experience
    Sep 25, 2013
  • Mike
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    Clearly defined website/w good product descriptions and pricing.Free shipping a deciding factor for placing orders.
  • Family Tree Fan
    Ratings for the site & Shopping Experience
    Oct 6, 2013
    I used to buy printer supplies at Costco...now I can accomplish all with the tap of a keyboard...thank you!
  • Online Shopper
    Ratings for the site & Shopping Experience
    Sep 15, 2013
    This works well but nothing matches a face to face store.
    Ratings After Purchase Has Been Made
    Sep 30, 2013
  • misko
    Ratings for the site & Shopping Experience
    Sep 5, 2013
    Customer service representative was vey helpful answering my questions and was very informative.
    Ratings After Purchase Has Been Made
    Sep 27, 2013
  • woobie
    Ratings for the site & Shopping Experience
    Sep 27, 2013
    I had to make this purchase to avoid Windows 8 in all the newer computers, so I'm not real happy. I bought basically the last 3 computers I have purchased and I wasn't able to buy a Slimline computer that I like better.
  • Al
    Ratings for the site & Shopping Experience
    Sep 7, 2013
    I enjoy HP products, and have a desktop already that I am well pleased with. I order all my ink online and it comes so quick. Thank you for making such great products.
    Ratings After Purchase Has Been Made
    Sep 20, 2013
  • Sandy
    Ratings for the site & Shopping Experience
    Sep 2, 2013
    Their site was easy to navigate.
    Ratings After Purchase Has Been Made
    Sep 20, 2013
  • Tina
    Ratings for the site & Shopping Experience
    Sep 17, 2013
    I will be pleased if it comes tomorrow!
  • Lin
    Ratings for the site & Shopping Experience
    Aug 17, 2013
    Very pleased with the service. Hope I can say the same about the computer. Thank you.
    Ratings After Purchase Has Been Made
    Sep 3, 2013
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