Tumi Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 9.0

Tumi
BizRate Certified Ribbon Customer Certified
Over 10,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 9.1
On Time Delivery: 9.2
Customer Support: 9.1
Products Met Expectations: 8.9
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Tumi

Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review 		Online Shopper
11-11-2009
It would be great if the website would offer a side by side comparison of their products. I had to open 2 web browsers to compare and t was rather confusing clicking between both. Also, clearer descriptions are needed.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-29-2009
It was a gift for my wife and she loves it. Tumi is a bit expensive but generally worth the cost.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-27-2009
Good service.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review 		Online Shopper
10-25-2009
great service
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-17-2009
Great product and super backup service
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 6 Products Met Expectations
Read full review 		Online Shopper
10-12-2009
The shoulder strap that I received did not match the picture or description shown on the website. While I will keep the strap, had it displayed and described it correctly, I would have ordered a different strap.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
10-06-2009
The first agent I ask about a missing zipper pull sent me one. On having difficulty installing the pull, I called back and was informed that the zipper in question was not suppose to have a pull.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
10-02-2009
Straight forward online ordering process and delivered promptly
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
09-20-2009
I was very happy with the Tumi product. However, I did not like being referred to a site to obtain my credit card number for the purpose of subscribing to and renewing magazine subscriptions.
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review 		Online Shopper
09-15-2009
I ordered this gift on 8/26/09 from Tumi,and as of this date 9/14 the item has not been received. I had hoped that it would be there for a Birthday gift by 9/15/09 to a Massachusetts address.
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