OfficeMax Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall Rating: 8.7


OfficeMax
BizRate Certified Ribbon Customer Certified
Over 600,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.7
On Time Delivery: 8.9
Customer Support: 8.4
Products Met Expectations: 8.9
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*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of OfficeMax

Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 6  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
07-10-2009
The pens I ordered were shipped separately, and came in crushed boxes. They were shipped in a plastic bag that didn't protect the flimsy cardboard boxes. None of the pens themselves were damaged, but it was annoying.
Would Shop Here Again: 6  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-10-2009
The quickest delivery of a product I have ever gotten! Good job Office Max!
Would Shop Here Again: 6  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
07-10-2009
Poor tracking. Item delivered, but tracking was pending.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 8  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
07-10-2009
I inadvertantly ordered the incorrect size hanging files - am taking to a store to exchange for the correct one.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-10-2009
Office Max has always met my office needs. I have always been able to purchase all items I need for an excellent price
Would Shop Here Again: 5  Would Shop Here Again
On Time Delivery: 3  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
07-10-2009
Too loose a system for delivery if you do not have control over carrier. Should be able to track delivery and advise customer. Finally got one man who could help.
Would Shop Here Again: 3  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 1  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-10-2009
I spoke with a customer service rep and she was rude and then had the gall to hang up on me. I dont deal well with that. Thats BS. I will not be using customer service again.
Would Shop Here Again: 7  Would Shop Here Again
On Time Delivery: 1  On Time Delivery
Customer Support: 1  Customer Support
Products Met Expectations: 1  Products Met Expectations
Read full review 		Online Shopper
07-09-2009
I returned an email to customer service who informed me my order was not available and they did not respond to that email. This is what leads to the dissatisfaction with customer service. I am not happy.
Would Shop Here Again: 1  Would Shop Here Again
On Time Delivery: 1  On Time Delivery
Customer Support: 6  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		Online Shopper
07-09-2009
Surprised I received no confirmation of shipping with a link to follow delivery of my order. Also - unpleasantly surprised at 2 weeks+ delay. I have no items and no reason for any delay. They were expected to ship in 1-3 days of placing my order.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 5  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-08-2009
Everu aspect of the purchase was finw, however the tmie of delivery was poor.
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