follow us:

Home › Store Ratings › jcpenney

jcpenney Customer Reviews

Store Details

Customer Reviews
Detailed Store Ratings
Store Information

Go to store

Store Ratings* Summary


jcpenney

Over 500 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.7
Would Shop Here Again: 9.0
On Time Delivery: 8.9
Customer Support: 8.8
See detailed store ratings

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Read more about ratings

Reviews of jcpenney

Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Pittsburgh Girl
01-25-2012
Happy to be shopping with you because of your slection and pricing. Keep up the good work.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Online Shopper
01-25-2012
JC Penny shopping is very straight forward. Good value.
Overall Rating 10 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Read full review 		winelover33
01-25-2012
I am very satisfied with JC penneys.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review 		Online Shopper
01-25-2012
Great job
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
Read full review 		missfran
01-25-2012
I always enjoy shopping on this site. I can always find what I want and expect quality merchandise and fair prioces
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review 		imlugan
01-25-2012
I think JC Penny's shipping charges are quite high. I don't usually do online shopping at Penny's for that reason.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Read full review 		Basil J
01-25-2012
I like your products, stores, service and reputation !
Overall Rating 6 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 8 Customer Support
Read full review 		jojoki27
01-25-2012
I would like more description of the product I am buying and more free shipping other than near the holidays.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Bobbyjn
01-25-2012
Ordering, shipping, etc ~ all went very well.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Read full review 		emzie58
01-25-2012
I bought a bathing suit, and am very happy with it. I couldn't much selection at other stores, but found "the one" at JC Penney.
1  |  2  | 

Show
Hide
Hide

See the 2011 Circle of Excellence Winners!

© 2011 Shopzilla, Inc.

Muze for Music: Copyright 1984-2010 Muze Inc. For personal non-commercial use only. All rights reserved.

Stores are responsible for providing Bizrate with correct and current prices. Sales taxes and shipping costs are estimates; please check store for exact amounts. Product specifications are obtained from merchants or third parties. Although we make every effort to present accurate information, Bizrate is not responsible for inaccuracies. We encourage you to notify us of any discrepancies by clicking here.

Store ratings and product reviews are submitted by online shoppers; they do not reflect our opinions and we have no responsibility for their content.

Email Signup  Get the hottest deals, products and exclusive offers.

Your email is safe - Privacy | Contest Rules

Congrats!  You're Bizrate's newest email subscriber.

Please check your inbox to complete your signup (and enter sweepstakes).