JCPenney Customer Reviews

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Store Ratings* Summary

Overall Rating:
   Not Yet Rated


JCPenney

Over 10,000 customers have rated this store since 1997
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations

Not Yet Rated – less than 20 reviews in the last 90 days.

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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of JCPenney

Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
12-30-2008
My most recent online purchase with JCP was in October. I ordered sheets, the variety of colors was limited but the quality of the product was acceptable. The ease of manuvering the website was wonderful. The package was delivered in a timely... (more)
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
12-22-2008
shopping at jcp.com was a wonderful experience and had just what I needed!
Would Shop Here Again: 6  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 7  Products Met Expectations
Read full review 		Online Shopper
12-13-2008
Limited products to choose from. It seemed obvious to me they offer on-line shopping only because they "have too". Not much of a selection but I felt lucky to find a product I was looking for. J C Penny's wants you in the store and don't seem to... (more)
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
12-12-2008
JC Penney has great prices for good products. I like the customer review option because it helps making sizing decisions. I'd like it if they carried more preppy style clothes for boys rather than all faded/graphic tee style stuff, but their... (more)
Would Shop Here Again: 7  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 7  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
12-12-2008
i didn't realized this was for online. I have never made a purchase online
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 6  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
12-11-2008
Website is cumbersome even when I know exactly what I'm looking for. (It takes too many "clicks" to find the items I'm looking for.) Site is slow to load. Policies for things like promotional codes, free shipping offers, etc. are not clearly... (more)