ProForm Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 6.9

ProForm
BizRate Certified Ribbon Customer Certified
Over 1,000 customers have rated this store

Would Shop Here Again On Time Customer
Support
Products Met Expectations
Would Shop Here Again: 6.9
On Time Delivery: 7.6
Customer Support: 7.0
Products Met Expectations: 7.9

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of ProForm


Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 1 Products Met Expectations
Read full review
Online Shopper
10-12-2009
My 680 Trainer did not work out of the box, I have controller on order. I have to wait another week for the part to arrive. If I want it sooner you are going to charge me $57.00. I paid over $700.00 for a product I expect better turn around. Not...
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review
Online Shopper
10-06-2009
My husband and I have only used it one time each but loving it so far. Very stable. Had issues with the delivery though. They used UPS Freight. They canceled twice on me, after waiting all day. Loved the threadmill, hate the delivery.
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 5 Products Met Expectations
Read full review
Online Shopper
10-05-2009
Took too long to get out of warehouse into delivery mode. Almost a week. Told when ordered 7 days; 6 days before sent to UPS
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 2 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review
Online Shopper
09-30-2009
I would prefer to receive confirmation at the time of my order and before it ships. It was helpful to be called while the delivery driver was on his way to my house. I was able to meet him there without waiting around all day.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review
Online Shopper
09-30-2009
My treadmill was ordered on 9/12, and didn't arrive until 9/29. That seems like a very long time! Once it got here, it was easy to put together, had all of the necessary parts and I really like it!
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 7 Products Met Expectations
Read full review
Online Shopper
09-26-2009
I love the treadmill. I love the touch control quick setting to increase or decrease. The fan and tv are great but the tv's volume is not loud enough when the treadmill is running and the fan as well.
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 3 Customer Support
Products Met Expectations 7 Products Met Expectations
Read full review
Online Shopper
09-25-2009
All the customer service agents, when contacted, never give their name or are they eager to help or courteous. I've commented on my experience before with the agent on the phone and the fact I ended up going on-line to order.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review
Online Shopper
09-09-2009
Deliver was very speedy, in less than two week my treadmill had arrived. The box was damaged but the treadmill was undamaged and is working great.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review
Online Shopper
08-19-2009
This is an awesome piece of equipment. My wife and I have already put it to good use and will for years to come.
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 6 Customer Support
Products Met Expectations 7 Products Met Expectations
Read full review
Online Shopper
08-18-2009
Frre shipping is great. The shipper wouldn't come off the highway though and I live 600ft. from it. He loaded it into my pickup and I had to bring it to my house!