Planet Shoes Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 9.1

Planet Shoes
BizRate Certified Ribbon Customer Certified
Over 5,000 customers have rated this store

Would Shop Here Again On Time Customer
Support
Products Met Expectations
Would Shop Here Again: 9.1
On Time Delivery: 9.4
Customer Support: 9.0
Products Met Expectations: 8.8

*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Planet Shoes


Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 7 Products Met Expectations
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Online Shopper
11-03-2009
I paid for 1-3 day expedited shipping on Wednesday, October 28. My order did not arrive until Monday, November 2, 4 days after my order was placed! I was never notified that my order would not arrive as indicated. Best price found on the net.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-03-2009
It may be to soon but I was told you would be receiving my return on monday and it is Tuesday at 4:00 pm and no response of credit. I am excited to reorder the proper size but I cannot reorder until I receive credit.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-02-2009
Very quick to order and receive!
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-02-2009
I think the prices are high, but you did have my size and the other websites did not. Also, Zappos has much faster shipping. I usually receive orders next day.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-02-2009
a brilliant concept, the free return shipping. Made me order lots to try so I could pick the right ones.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-02-2009
The only thing I have to point as negative, is the fact that there's no shipping to Europe. But as for the rest: Perfect!
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-02-2009
I ordered the product at 11:00 AM and received it at 2:00 PM the next day using normal ground service. I couldn't believe how fast the shipping was!!!
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-02-2009
I had purchased 2 pair at Walmart and went back to get a third pair but they did not have my style,color, or size. Went on line to see what was available. I was amazed and will be back on line for sure to buy more. they are so comfortable!!!!
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-01-2009
This site is an honest one and willing to go the distance to please their customers. Their customer service is great. I will continue shopping on the site. Their selection and prices are good too!
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-01-2009
I have enjoyed all my purchases from Planet Shoes. I appreciate having the availability of so much variety. I live in a small town and brands and size is limited.