Planetshoes.com Customer Reviews

Store Details

Store Ratings* Summary


Planetshoes.com
Customer Certified
Over 5,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.1
Would Shop Here Again: 9.1
On Time Delivery: 9.4
Customer Support: 9.1

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Planetshoes.com


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Evelyn
11-20-2009
It would be very nice to be informed that the purchase price would be credited back to the credit card on the return confirmation.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Eve
11-19-2009
I placed my order on a wednesday and had my shoes on friday. My order shipped and arrived faster then I expected. I was thrilled.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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workgypsy
11-19-2009
Very pleasant shopping experience. I will definitely purchase more shoes from PlanetShoes.com in the future.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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tessie
11-19-2009
My foot is very narrow--the Earth sandals had adjustable straps- still not tight enough, the Earth slip on shoes had same problem. The NB sneakers were too wide in the toe box. I would suggest that you offer a "narrow" selector, as Zappos does..?
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Gwen
11-19-2009
I love everything about Planet Shoes!!! It is the only place I buy my footwear. Their service is extraodinary and I love every pair of footwear I have bought in the last 3 years.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Momma
11-19-2009
It was so easy to find and order from Planet Shoes. All I knew about the slippers that I had worn out was the brand name. I followed the prompts and found exactly what I was searching for. Thank you.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Betsy
11-18-2009
The exchange of my shoes for another size was very easy -- no time delays. I got the other shoes in a week.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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jerri
11-17-2009
The tab to find the return proceedure isn't real obvious
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-17-2009
they didn't have my exact size (7 1/2) so i had to order one size bigger (8) and put an insert in my boots!! (i really wanted them!)
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Redhead
11-17-2009
I've always had great experiences with Planet Shoes; I'm a devotee of El Naturalista Iggdrasils. People are always asking me about where I got them, and I give them planetshoes.com's Web site address every time the ask.