Ticketmaster Customer Reviews

Store Details

Store Ratings* Summary


Ticketmaster
Customer Certified
Over 1,000,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.3
Would Shop Here Again: 8.5
On Time Delivery: 9.0
Customer Support: 8.1

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Ticketmaster


Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 7 Customer Support
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Online Shopper
11-19-2009
it would have better to be able to print the tickets at home.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Lori
11-19-2009
I was a little concerned ording my concert tickets on line, and worried they might not arrive in time. I received them weeks before the event. Thank you for your prompt service. Great Job!
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
11-19-2009
The Show AND THE CAST were excellent! PARKING was TERRIBLE!
Overall Rating 9 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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sue
11-19-2009
I enjoyed the performance and our seats. However, I would have liked more time to select the seats when making my purchase. Also I would have liked more time to have compared the offered selection to the venue map.
Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-19-2009
I did not realize right away that I had to print my tickets. I was waiting for them to be mailed to my home address. After receiving the email to complete the survey,I went back into website and then realized I was to print them myself.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 1 Customer Support
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Rex
11-19-2009
I do not like being timed on each page while trying to order.
Overall Rating 6 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 10 Customer Support
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alexis
11-19-2009
Recieving my tickets TWO days before the event was not convient. I had to wait to go to my destination, because of this issue.
Overall Rating 6 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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salemslot
11-19-2009
I do not like all the extra charges, I'd just as soon drive to the box office if I can.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Critic at large
11-19-2009
Purchased tickets for Cirque de Soleil January 2nd Sat performance at 3pm. T My only concern was that my wife can not negotiate any risers or steps but was reassured that she will do OK with these seats,Row A.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-19-2009
I received an email confirming that my tickets had been printed and I would receive them in 2 business days. Without a doubt I received the tickets in 2 days and I can't wait to go to the concert! Thank you so much!