Spiegel Customer Reviews

Store Details

Store Ratings* Summary


Spiegel
Customer Certified
Over 100,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 7.7
Would Shop Here Again: 8.0
On Time Delivery: 8.1
Customer Support: 7.8

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Spiegel


Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
11-25-2009
To date I have not received the skirt. I got a post card saying the skirt will be delivered around December 25th, which I think is really bad since the skirt was ordered in October.
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-25-2009
The shipping/tracking information was not available timely.
Overall Rating 1 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 2 Customer Support
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NRV
11-24-2009
Most items I've ordered have been "backordered or canceled. The online promo e-mails generally don't work-later I am offered an "apology" discount - at a higher rate than the discount offered. (ie 25 % off-not working but only offered 20% as an...
Overall Rating 1 Overall Rating
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 1 Customer Support
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tata2049
11-24-2009
Received e-mail stating charge upon order. Items shipped-card charged $74.99 extra. No warning prior to charge-coupons had supposedly expired. Called customer service twice and sent e-mail; no resolution; filed dispute with AMEX. Awaiting...
Overall Rating 5 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 4 Customer Support
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kenz
11-24-2009
I was never provided a shipping date. I sent an email asking when my order would be shipped and never received an answer.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 2 Customer Support
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toobad
11-23-2009
The order was delayed several times by the merchant, then canceled after the supposed delivery date. It was very disappointing. I will not order again, because I will have no idea whether or not items actually are or will ever be available.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 2 Customer Support
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ex customer
11-23-2009
The item I ordered was NOT the item shipped. When I went to order the item after being sent the incorrect item the item was no longer available in my size.
Overall Rating 8 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
11-23-2009
The quality of clothing: imperfections in merchandice. The sizes are not true and shipping to high.You don't need to send another catolog back again with junk mail
Overall Rating 0 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
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fixit
11-23-2009
well I haven't yet received my order as I write this. Although in all fairness it 5 to 7 days.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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LANKEY
11-23-2009
I ORDERED A COAT IT WAS EVERTHING THAT I EXPECTED, QUALITY AND PRICE, I PLAN TO ORDER AGAIN, I LOVE THEIR MERCHAMDISE. I HAVE ORDERED SHOES AND CLOTHING AND EVERYTHING THAT I RECEIVED WAS OF GREAT QUALITY.

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