Powells.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 9.1


Powells.com
Not Customer Certified
Over 50,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.5 On Time Delivery: 9.0 Customer Support: 9.0 Product Met Expectations: 9.3
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*Ratings are for the past 90 days only.

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Reviews of Powells.com

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 12, 2008
This site is great for business publications. I will shop here again when I need work-related material.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 01, 2008
This is my primary source of online (used) book purchases (I usually get "new" books from Barnes and Noble.com). The selection is superior to other vendors (even alibris.com!) Orders are handled promptly and without difficulty... I have never needed to use customer service to handle any problems or address any issues (and this is for both BUYING and SELLING books to/from them). (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 30, 2008
Very satisfied with Powells and I will use there webpage again to looked for wanted items.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 23, 2008
I check with Powell's when I want something hard to get or when I want ideas. Powell's sends a very informative newsletter once a month with lots of books listed that I would never hear about otherwise. Delivery is prompt and items are well packaged to prevent damage. Sometimes when I want books illustrated by a certain person I check with Powell's since I can look up books by illustrator. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 23, 2008
Love that you can order a book, it's not in, you get put on a waiting list. When it comes in, you are given the option to buy. I have found 2 hard to find books with this method.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 0.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 0.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 21, 2008
Outstanding bookstore. If you ever find yourself in Portland, you could spend a day in their bricks and mortar bookstore.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 21, 2008
I can always select if I want a new book, or a gently used copy of it, whether hard or soft cover. New book prices are not discounted, but I prefer to buy used books whenever possible.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 19, 2008
Powell's the only on-line books store with union employees. To me that means something. To me that is worth the some times slightly prices. One book I ordered a while back is still on backorder, thus the reason for the one "6" I gave. That being said it was on backorder everywhere at the time of order and may still be. I buy all my books here great selection, great web site, and a company that I feel cares about the working man, WONDERFUL (more)

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 16, 2008
For one I love books, and can find what I am looking for, just like a walk through the store with you fingers. And you do not have to do the walking and it comes right to your door. All was fully explained on the site.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 6.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 15, 2008
Powell's is a great shop, always has what I'm searching for, especially hard to find items.

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