Franklin Electronic Publishers Customer Reviews

Store Details

Store Ratings* Summary


Franklin Electronic Publishers
Customer Certified
Over 5,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.7
On Time Delivery: 8.9
Customer Support: 8.4

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Franklin Electronic Publishers


Overall Rating 7 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 8 Customer Support
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DE56775
12-28-2009
My order was UPS 3 days. I took 5 business days.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Rick
12-28-2009
I did not understand the item came with Portugueze English translation. I ordered one and now we have two. Will return thks
Overall Rating 9 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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danilo
12-25-2009
I am so happy with your service
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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marineseabee
12-22-2009
There is really nothing to say except I was surprised at how soon after ordering that my order was delivered. I DO plan to buy from Franklin again.
Overall Rating 1 Overall Rating
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Tm
12-22-2009
Instructions are terrible....unable to set date and time...screen too small and not back lighted for ease of use. Very disappointed and will toss rather than return.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
12-22-2009
Bought for Christmas, so product has not been used yet
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Sassy
12-20-2009
I could not place the order when it was on sale. I could not get to the check out screen. E-mailed cust. service or tech support and they suggested I Call. I finally did order it online but at a price considerable higher.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Rich
12-20-2009
Since my order was shipped to a different address, and will be a Christmas present, I can't completely answer all questions until Christmas day and afterwards.
Overall Rating 8 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 6 Customer Support
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peewee
12-20-2009
I have an old Fraklin. The new drvice had d tiny keypad & screen. Make something us older folks could use.I saw where you were intoducing a similar device[encyclopedia] this summer. I will anticipatea better format for older people. Thanks
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
12-18-2009
I ordered on-line and didn't receive confirmation. Checked with credit card co. and money hadn't been charged to account. Ordered again by phone and received original order from computer.