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Crutchfield Reviews

Most Current Certification:

10/05/2013

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers... Show More Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and most orders come with free tech support.

2013 Platinum

Circle of Excellence

14 years

Overall Satisfaction:

9.5 out of 10

Would Shop Here Again:

9.4 out of 10

Likelihood To Recommend:

9.6 out of 10

Overall Satisfaction	Past 3 Months	Past Month
Positive	98%	98%
Neutral	1%	1%
Negative	2%	1%

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

9.2 out of 10

Design of Site:

9.1 out of 10

Satisfaction With Checkout:

9.4 out of 10

Product Selection:

9.2 out of 10

Clarity of Product Information:

9.3 out of 10

Charges Stated Clearly:

9.6 out of 10

Price Relative To Other
Online Retailers:

8.6 out of 10

Shipping Charges:

9.5 out of 10

Variety of Shipping Options:

9.0 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.6 out of 10

Order Tracking:

9.6 out of 10

Product Met Expectations:

9.4 out of 10

Customer Support:

9.4 out of 10

Product Availability:

9.6 out of 10

Returns Process:

9.3 out of 10

the rupper

Ratings for the site & Shopping Experience

Oct 5, 2013

your prices are very competive, your customer service is second to none and your free mastersheets are very useful. Keep up the good work.
Online Shopper

Ratings for the site & Shopping Experience

Oct 5, 2013

great customer service
Cooper

Ratings for the site & Shopping Experience

Oct 5, 2013

Fantastic retailer. Great service.
Konde

Ratings for the site & Shopping Experience

Oct 5, 2013

Very nice experience so far hope to get my order soon so I can install glad you offer free shipping and handling
Joe

Ratings for the site & Shopping Experience

Oct 5, 2013

Wish I had a coupon!!
Online Shopper

Ratings for the site & Shopping Experience

Oct 5, 2013

So far, so good. Hoping the product I purchased is as good a deal as it seems and is what I really want when I have had a chance to use it.
Conner

Ratings for the site & Shopping Experience

Oct 5, 2013

Crutchfield is the only place I go to when it comes to updating the sound system in my car. The customer service is amazing. 10/10.
Online Shopper

Ratings for the site & Shopping Experience

Oct 5, 2013

These guys make purchasing fast and easy.
Omar

Ratings for the site & Shopping Experience

Oct 5, 2013

Great experience. WIll be waiting for product this week.
LEGS

Ratings for the site & Shopping Experience

Oct 5, 2013

The gentleman that helped me (Norman) was very helpful and polite.

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Crutchfield Reviews

Crutchfield Store Rating Ratings are for the past 90 days only.

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