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Crutchfield Reviews

04/06/2013
Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers... Show More Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and most orders come with free tech support. Read customer reviews
Circle of Excellence - Crutchfield

2012 Platinum

Circle of Excellence

13 years

Crutchfield Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

9.5 out of 10

Would Shop Here Again:

9.4 out of 10

Likelihood To Recommend:

9.5 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 97% 97%

Neutral

 1% 1%

Negative

 1% 2%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

9.3 out of 10

Design of Site:

9.1 out of 10

Satisfaction With Checkout:

9.4 out of 10

Product Selection:

9.2 out of 10

Clarity of Product Information:

9.3 out of 10

Charges Stated Clearly:

9.7 out of 10

Price Relative To Other
Online Retailers:

8.6 out of 10

Shipping Charges:

9.5 out of 10

Variety of Shipping Options:

9.0 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.6 out of 10

Order Tracking:

9.5 out of 10

Product Met Expectations:

9.3 out of 10

Customer Support:

9.4 out of 10

Product Availability:

9.6 out of 10

Returns Process:

9.6 out of 10

Recent Reviews for Crutchfield

Showing 1 - 10 of 4074
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This review is "highly" satisfied with the purchase experience at Crutchfield.
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This review is "highly" satisfied with the purchase experience at Crutchfield.
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This review is "highly" satisfied with the purchase experience at Crutchfield.
  • Ratings for the site & Shopping Experience
    Apr 1, 2013
    This review is "highly" satisfied with the purchase experience at Crutchfield.
    Ratings After Purchase Has Been Made
    Apr 6, 2013
    I've been buying car stereo components from Bill Crutchfield since the the late seventies. Bill's business model is second to none. Anytime I've ever had problems, I've always been satisfied with the way they work it out. This ... Read full review »
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This is my first time ordering, but I was impressed by the UI, as well as specifications provided.
  • Ratings for the site & Shopping Experience
    Mar 26, 2013
    This review is "highly" satisfied with the purchase experience at Crutchfield.
    Ratings After Purchase Has Been Made
    Apr 6, 2013
    This review is "highly" satisfied with the purchase experience at Crutchfield.
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    Seem to be be an honest,. truthful business to deal with, thought their recent change in policy regarding points/credit earned for recent purchases changed mid purchase resulting in a potential loss of app 150.00 credit to me. ... Read full review »
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This review is "highly" satisfied with the purchase experience at Crutchfield.
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    Amazing Electronics Superstore!!! Great Prices on Great Products!!!!
  • Ratings for the site & Shopping Experience
    Apr 6, 2013
    This review is "quite a bit" satisfied with the purchase experience at Crutchfield.
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