Faucet.com Customer Reviews

Store Details

Store Ratings* Summary


Faucet.com
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.1
Would Shop Here Again: 9.1
On Time Delivery: 9.2
Customer Support: 8.8

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Faucet.com


Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 7 Customer Support
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Spanky
11-17-2009
I was very happy with the customer service, they were very knowledgable and helpful. Products arrived in time and in great shape
Overall Rating 4 Overall Rating
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 3 Customer Support
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Deb in Seattle
11-11-2009
I tried to cancel my order the day after I placed it, before I was sent any shipping notification. However, their shipping notices lag far behind the actual shipping. I was told that I will now have to pay a restocking fee in addition to return...
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Poyd
11-10-2009
Wonderful experience with faucet.com. Shipment came quickly, and prices were very good.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Kentucky Girl
11-10-2009
I was well pleased with the on time response and quality of the faucet that we purchased. I was extremely satisfied with the ease of the website and the products offered.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-09-2009
Great products, great service and great prices
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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gran2cl
11-05-2009
I was extremely pleased with the speed of delivery and the fact that they had the product in stock. Without the promo code, they would not have been the lowest cost vendor but because of it I gave them a try.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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steve
11-05-2009
Everything appears great. Have not yet installed, as we have some more work to do, Thanks for such good service.
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-04-2009
Janine in customer service is absolutely outstanding. My issue with the ordering process is that you say items are in stock and ship in 24 hours that positively are not and do not.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 9 Customer Support
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Dori50
11-03-2009
The experience was great but when the part arrived it did not fit the sink it was intended for. We are ordering a new faucet which will correct this.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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delaware
11-01-2009
even though I've never heard of Danze faucets before purchase, I am pleased with the product. I was worried that it may be cheaply made but found that was not the case.