The Body Shop Customer Reviews

Store Details

Store Ratings* Summary


The Body Shop
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.9
Would Shop Here Again: 9.0
On Time Delivery: 8.9
Customer Support: 8.5

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of The Body Shop


Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 0 Customer Support
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Mom of 3 boys
11-25-2009
The items in my $15 grab bag were great except a few-green eyeshadow? Plus,why do I need three different cheek stains?I was hoping for a little more variety and not so much items that were clearanced so bad that they could not move them in the...
Overall Rating 6 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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Melanie
11-25-2009
Make sure that price it says I will be charged is the price that runs on my credit card. It removed discount that showed up for me.
Overall Rating 2 Overall Rating
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
11-23-2009
I placed my order on the 10th and didn't receive it until the 23rd. I first contacted by sending an e-mail to weborders. They never responded. I called today and talked to a lady that tracked it and said I should receive it soon.
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 2 Customer Support
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Online Shopper
11-23-2009
Datalog interface is poor-how it records the price and discounts, the inability to contact customer support by replying to the web order address from which my receipt of order was generated--no response from customer service it's just not user...
Overall Rating 6 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 6 Customer Support
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Freedom
11-23-2009
I did not have my lip butter in the package which I paid for.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-22-2009
My only disappointment was that I had to buy another Love my Bodyshop discount card when I already had one. Evidently the system could not recognize my card number. This was not acceptable.
Overall Rating 7 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-21-2009
Was not overally excited about the grab bags.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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jennoy
11-21-2009
I appreciate the products use of ingredients from countries in need.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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coupon mama
11-20-2009
This was a wonderful program. The grab bag for 15$.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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rumble
11-17-2009
Did not receive the promised "free" product: small Satsuma Body Butter, and don't know if my VISA was credited and if I really received the 20% discount as promised by email.