Ace Hardware Customer Reviews

Store Details

Store Ratings* Summary


Ace Hardware
Customer Certified
Over 25,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.0
Would Shop Here Again: 8.9
On Time Delivery: 9.1
Customer Support: 8.8

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Ace Hardware


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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searkntv
12-31-2009
ship to store worked great
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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ski
12-31-2009
I was not notified that my item had arrived at the Ace Hardware that my order was shipped to. I was expecting an e-mail informing me that it was waiting for pickup. I tried using the tracking feature of my account but it only showed that it had...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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artist 1
12-30-2009
I ordered three sweater driers on Monday before Christmas and they were in my local Ace Hardware store on Wednesday . I was called the day they arrived. I was very happy with the fast service, just in time for Christmas!
Overall Rating 7 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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Shane
12-29-2009
Gift card shopping was fast but please offer free standard shipping for gift cards like most online retailers do.
Overall Rating 6 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 3 Customer Support
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Online Shopper
12-29-2009
The reindeer were ordered several days before Christmas but didn't arrive until Christmas eve. Too late for putting up. Returned them.
Overall Rating 2 Overall Rating
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 0 Customer Support
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rngbrr
12-28-2009
UPS left a note on my door on 12/23 and did not return until 12/28. a little late.
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Sunshine
12-28-2009
I had the order sent to the local ACE store to save money. However, since I was extremely ill during the month of December, it was impossible for me to pick up the item and I wished I had paid for delivery to the house.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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GrammaKat
12-28-2009
Easy as Pie!!
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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sch11050
12-27-2009
The product was what I was looking for and the free shipping with the ship to store option was a great offer.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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hoofbeats
12-27-2009
It amazes me all the things ACE has in stock on line that I don't see in the stores. I've gotten a lot of good things from ACE