Ace Hardware Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 9.0

Ace Hardware
BizRate Certified Ribbon Customer Certified
Over 25,000 customers have rated this store

Would Shop Here Again On Time Customer
Support
Products Met Expectations
Would Shop Here Again: 8.9
On Time Delivery: 9.2
Customer Support: 8.8
Products Met Expectations: 9.0

*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Ace Hardware


Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-06-2009
Ace Hardware is an old favorite of mine. I can find items that are unavailable in other stores.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-06-2009
They have always been very helpful. I can always find specialty items there. The staff is friendly and courteous.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-06-2009
I saw the same little fire place in a store in the heighbohood selling for 20% more than I've paid ay ACE.It's a very nice item!
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-06-2009
Slow shipping for an Internet site, but that is because it combines with a regular store shipment of goods. No info as to when it would ship. Store reported it there when I asked, before ACE said it shipped.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-05-2009
I was very pleased to learn about this option to have items shipped to the store.
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 8 Products Met Expectations
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Online Shopper
11-03-2009
Found one item at Lowes which was approximately 40% less than ACE.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-03-2009
I did not receive the shipping confirmation email until after I had been contacted by the store it was shipped to and I had picked it up.
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 0 Products Met Expectations
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Online Shopper
11-02-2009
The item was not shipped to me. How am I going to rate?
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 0 Products Met Expectations
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Online Shopper
11-02-2009
I changed my phone number on the Ace rewards site and when I placed the order but my old number was on the packing slip. I did not get a call from the store the order was delivered to.
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 0 Products Met Expectations
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Online Shopper
11-02-2009
I waited over two weeks, still no receipt of item. There is not a tracking system for tracing the items. My credit card was CHARGED weeks BEFORE THE ITEM ARRIVED AT THE POINT OF PICK UP. My project could not wait the long waiting period for this...