Ace Hardware Customer Reviews

Store Details

Store Ratings* Summary


Ace Hardware
Customer Certified
Over 25,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.1
Would Shop Here Again: 9.0
On Time Delivery: 9.2
Customer Support: 8.8

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Ace Hardware


Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 9 Customer Support
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Jerry
11-20-2009
Item took one week to get to local store. I had expected only a couple of days. Customarily, when I ordered items from McMaster-Carr(shipped from Chicago, items almost always arrive AT MY HOUSE in 2 days.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-20-2009
everything when fine
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-19-2009
Great and convenient way to shop. Ace doesn't stock what I ordered so it was nice to be able to order online and have delivered (free) to the store for easy pick-up.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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w5blt
11-17-2009
I don't know if my purchase price was applied to my "rewards card". No notifications.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Melina
11-17-2009
Got lots of power for the money! Super sucker, gotta watch that only what I want goes. Big as she is she's surprisingly light and very easy to move around.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Leana
11-17-2009
Local store was great -- gave me a call when item arrived.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-16-2009
Shipping was exteremely fast - but the order status on the Web site wasn't updated. It showed only that the order was being processed until the day that I received a phone call that it had arrived at the local store and was ready for pick up.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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curmudgeon
11-16-2009
Excellent, service, product and delivery.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-16-2009
I have not been contacted to pick up my purchase at the store I selected as of yet. Have heard nothing. Sylvia Cameron
Overall Rating 8 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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gardengal
11-16-2009
The handle on grandpa's weeder is too weak to work well, but when replaced with a metal handle, it works great. The wood one broke with the first use. Still a great tool.