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Barnes & Noble.com Customer Reviews

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Store Ratings* Summary


Barnes & Noble.com
Customer Certified
Over 5,000 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.2
Would Shop Here Again: 9.3
On Time Delivery: 9.3
Customer Support: 8.9

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Barnes & Noble.com


Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Carla
02-14-2012
Product arrived on tme and in good shape. But, start-up guide is inadequate and online instructions are not clear.
Overall Rating 7 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 7 Customer Support
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Connie
02-14-2012
I noticed prices at Amazon are cheaper for the Kindle. I was disappointed to find that the Nook prices at B&N were almost double. Unfortunately, I have to purchase Nook Books at B&N only. Any chance prices will be lowered?
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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BUTCHH
02-14-2012
was expecting hard cover book... received soft cover
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Bill
02-14-2012
As usual, Barnes and Noble has done a great job in meeting my needs.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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Ben22
02-14-2012
You should put item on sale or clearance for customer to look on your website .
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 10 Customer Support
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elle
02-14-2012
I LOVE my products and am 200% satisfied I LOVE Nook!!
Overall Rating 6 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 2 Customer Support
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Online Shopper
02-14-2012
shipment was delayed a week - don't know the reason why. Target advertised the price at $24.99 in thier Sunday circular. With my BNdiscount, I paid $32 on line.Good think I like the product.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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SDPrincess
02-14-2012
Competitive pricing by AbellaBooks, and timely delivery by USPS.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Anonimouse
02-14-2012
This order was simply a renewal of my overpriced membership.Previous orders of real books have arrived on time and I have been happy with the free delivery. The free home delivery is the main reason that I renew my membership - I do a little better...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
peetee83686
02-14-2012
My husband enjoy reading current westerns and I find that it is extremely convenient for me to order them for him. He does not like getting out to shop and I don't always have time. Is also a great way to buy birthday and holiday gifts.

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