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Barnes & Noble.com Reviews

Most Current Certification:

05/22/2013

Barnes & Noble.com includes more than eight million different titles, including six and a half million rare or out-of-print titles in its online database, with an inventory of 750,000 titles available for immediate delivery. Selections include both current and out-of-print books as well as magazines and software products. This site also features scheduled, live a... Show More Barnes & Noble.com includes more than eight million different titles, including six and a half million rare or out-of-print titles in its online database, with an inventory of 750,000 titles available for immediate delivery. Selections include both current and out-of-print books as well as magazines and software products. This site also features scheduled, live author chats, reviews and essays on new books, and a membership that offers personalized book recommendations.

Overall Satisfaction:

9.4 out of 10

Would Shop Here Again:

9.5 out of 10

Likelihood To Recommend:

9.4 out of 10

Overall Satisfaction	Past 3 Months	Past Month
Positive	97%	97%
Neutral	1%	1%
Negative	2%	1%

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.9 out of 10

Design of Site:

9.0 out of 10

Satisfaction With Checkout:

9.3 out of 10

Product Selection:

9.1 out of 10

Clarity of Product Information:

9.0 out of 10

Charges Stated Clearly:

9.3 out of 10

Price Relative To Other
Online Retailers:

8.8 out of 10

Shipping Charges:

8.8 out of 10

Variety of Shipping Options:

9.0 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.6 out of 10

Order Tracking:

9.5 out of 10

Product Met Expectations:

9.5 out of 10

Customer Support:

9.2 out of 10

Product Availability:

9.6 out of 10

Returns Process:

9.8 out of 10

Online Shopper

Ratings for the site & Shopping Experience

May 22, 2013

This review is "highly" satisfied with the purchase experience at Barnes & Noble.com.
Online Shopper

Ratings for the site & Shopping Experience

May 22, 2013

This review is "highly" satisfied with the purchase experience at Barnes & Noble.com.
Online Shopper

Ratings for the site & Shopping Experience

May 22, 2013

I occasionally purchase books in Barnes & Noble; but usually purchase e-books for my Nook, which I thoroughly enjoy.
Online Shopper

Ratings for the site & Shopping Experience

May 22, 2013

Love the variety of books on nook
Online Shopper

Ratings for the site & Shopping Experience

May 22, 2013

This review is "highly" satisfied with the purchase experience at Barnes & Noble.com.
Online Shopper

Ratings for the site & Shopping Experience

May 22, 2013

This review is "highly" satisfied with the purchase experience at Barnes & Noble.com.
Online Shopper

Ratings for the site & Shopping Experience

May 22, 2013

This review is "highly" satisfied with the purchase experience at Barnes & Noble.com.
Online Shopper

Ratings for the site & Shopping Experience

May 22, 2013

This review is "highly" satisfied with the purchase experience at Barnes & Noble.com.
Online Shopper

Ratings for the site & Shopping Experience

May 22, 2013

This review is "highly" satisfied with the purchase experience at Barnes & Noble.com.
Online Shopper

Ratings for the site & Shopping Experience

May 22, 2013

Love the ease of use!

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Barnes & Noble.com Reviews

Barnes & Noble.com Store Rating Ratings are for the past 90 days only.

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