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Electric Generators Direct Customer Reviews

Store Details

Store Ratings* Summary


Electric Generators Direct
Customer Certified
Over 2,500 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.6
Would Shop Here Again: 8.8
On Time Delivery: 8.3
Customer Support: 8.0

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Electric Generators Direct


Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
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do not publish this comment
02-13-2012
When delivering to my address, the trucking company personnel did not allow me to open the box for damage inspection by me before signing the delivery receipt. Instead I was told I could only inspect the outer appearance of the cardboard box in...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 9 Customer Support
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Skipper
02-12-2012
Generator and box on back order but both arrived before the projected date of delivery. Staff helpful on phone when billing issue surfaced. A good experience.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Raceman
02-09-2012
The selection that is available is great. I have two techs that have been to the school for the generac service training so we usually go with their line. The prices are very good and shipping when it is in stock is quick. I do like to take...
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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Jeff
01-29-2012
I would recoend this to all who have power outages, this is a great productmm
Overall Rating 1 Overall Rating
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
01-26-2012
WHEN I ORIGINALLY PLACED MY ORDER I KNEW IT WAS ON BACKORDER AT THAT TIME AND IT WOULD BE APPROX 1 MONTH TILL THE ITEM WOULD BE AVAILABLE. ABOUT A WEEK AND A HALF AGE I CALLED TO CHECK ON THE ORDER STATUS AND WAS TOLD IT WOULD BE ANOTHER WEEK BEFORE...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Farmer
01-23-2012
All worked out great
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 0 Customer Support
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1farmer
01-23-2012
The generators I wanted were backordered. I was disappointed about the wait, but Electric Generators Direct kept me very informed about the status of the order. The Generators were delivered in good shape and are of good quality.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 6 Customer Support
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Online Shopper
01-21-2012
Delivery was fast and on time . One item is on backorder till end of month , but I am ok with that . I did have a simple question about the unit, which they could not answer , and they sent me to the manufacturer.
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 7 Customer Support
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Bill
01-20-2012
My purchase was shipped by R&L . It got to town Friday. I requested delivery on that day and it was not as easy as I would had hoped. I am going away next week and I was advised that if they could not get it to me on Friday I would have to arrange...
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
01-16-2012
Repeat customers should get discounts for repeat business .

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