FurnitureCentral.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 7.9


Over 2,500 customers have rated this store since 2003
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.2 On Time Delivery: 8.8 Customer Support: 7.9 Product Met Expectations: 7.7
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 66% 88% 85%
Icon: NeutralNeutral 17% 2% 5%
Icon: NegativeNegative 17% 10% 10%
*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of FurnitureCentral.com

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 08, 2008
Yes the product is just what I was looking for. It was great not to drive all over looking for the product. I did see it later at a store and you prices were great. Thanks.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 03, 2008
Well constructed and strong. Bueatiful wood. Easy to assemble. Wished the cart were a bit larger.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 02, 2008
Ottoman arrived very promptly. It appeared as it was pictured on the website. The price of the ottoman was very decent and fair. The only thing was that of the four pegged legs that came with the ottoman, one was shaped different. It still assembled, but it is noticeably different (not color, but shape) than the other three pegs. If furniturecentral.com would like to send me a replacement peg, that would be awesome. I do not think it is a vendor issue so much as a manufacturer inconsistency issue (i.e. QA inspection). (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 01, 2008
easy to order and delivery was quick

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 27, 2008
I greatly appreciated the quality of the product received and I would consider purchasing future items.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 5.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 21, 2008
I needed the coat rack so I didn't return it. It is more trouble than it would be worth. However, the top part is slightly bent. The delviery was rimely and the customer service people were very friendly and helpful.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 5.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 18, 2008
Below is an email I wrote to Andrea, the customer service rep that assisted me. Andrea, I just wanted to say how great your customer service is, you are terrific! If more people had your skills, our world would be a much better place. Thank you for everything...your willingness to accomadate the customers needs is to be commended! (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 17, 2008
I was thrilled with the ottoman I purchased from Furniture Central! It came on time and was just beautiful. I will recommend them to my friends and I will purchase from them again.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 16, 2008
I bought a 5 piece dinning table set. The 4 chairs arrived first. Two days later part of the table arrived, and two more days later the top of the talbe arrived. At the end everything was fine. Thanks.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 16, 2008
when I went to your website to track my order all it would say is in process. So maybe you can improve that part to show more info that's all. I was very happy with my order.

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