Columbia House online Customer Reviews

Store Details

Store Ratings* Summary


Columbia House online
Customer Certified
Over 400,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.3
Would Shop Here Again: 8.5
On Time Delivery: 8.3
Customer Support: 7.9

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Columbia House online


Overall Rating 7 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
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Can't believe it
12-11-2009
Online tracking NOT accurate/true indication of order status. E.G. "processing" on titles already received. Screen info differs from invoice. Case covers on alot of the movies are cardboard which DON'T protect artwork and not standard dvd cases.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
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Jo
12-11-2009
I feel that orders should be sent ALL together (excluding pre-orders obviously). If I order 8 items, I end up with up to four different transactions which includes separate shipping costs each time.
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
12-11-2009
My visa was debited for three of the seven movies ordered and only was shipped even though 5 were listed as processed. The email for shipping was a week after I recieved the one movie.
Overall Rating 6 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 5 Customer Support
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paiinc
12-11-2009
One of the DVDs I ordered was back ordered. I was not told when it would be shipped. It was intended to be a Christmas gift. Now I'm not sure I will receive it in time...
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 0 Customer Support
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tex
12-11-2009
Some backordered items.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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spookie
12-11-2009
I ordered Twilight, Angels and Demons and the lost symbol...which I thought was a DVD...turned out to be a book(lost symbol).I guess I will read it someday...too much money to send back....shipping is high...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Mrs.G
12-11-2009
I ordered this DVD because of the low price, plus it was free shipping! Can't beat that deal!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
12-11-2009
Do not credit my card. Credit my account
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
12-11-2009
No Comment
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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neanie
12-11-2009
very convenient