Rugs Direct Customer Reviews

Store Details

Store Ratings* Summary


Rugs Direct
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.7
Would Shop Here Again: 8.7
On Time Delivery: 8.7
Customer Support: 8.6

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Rugs Direct


Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
11-19-2009
item was on backorder but the rep didn't have availability on line, had to keep calling the warehouse
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
11-18-2009
The rugs I ordered were instock and waited over two week for warehouse to ship, the items had not shipped after two week and I was told they would ship on November 20, 2009, so I cancalled the order because they just kept leading me on
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Joanie
11-17-2009
I am very happy with the rugs I have purchased in the last couple of years from Rugs Direct and I will continue using them in the future, Joan Ryan
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-17-2009
The rug I ordered went on sale for 15% off two days after I placed the order. Had I known it would be going on sale, I would have waited the two extra days to order.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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waterbaby48
11-16-2009
Very satisfied with the online ordering processs, the quick delivery and quality of rugs. The only disappointment was the colors of the rugs were really off from those displayed online. Fortunately, we still liked the colors enough to keep the rugs.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Trixi
11-16-2009
This was my second rug purchase and I'm looking forward to my third!
Overall Rating 7 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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pepper
11-14-2009
I liked it-but wish more rugs were available in that shade of purple its a difficult shade to find-other styles would be nice too
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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franny
11-13-2009
the rug is just the right color I am very please with it,the quality is excellent
Overall Rating 10 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Carolyn
11-12-2009
The selection: phenomenal. Returns: simple. Customer service: courteous and helpful. Two criticisms. Some items did not look quite the same in person as on-lin. And it is very expensive to ship rugs back.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 6 Customer Support
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dfsquilts
11-12-2009
I love the rug I ordered. It's always scary not knowing what the quality will be but I am very happy with the rug.