VetAmerica Customer Reviews

Store Details

Store Ratings* Summary


VetAmerica
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.7
Would Shop Here Again: 8.8
On Time Delivery: 8.5
Customer Support: 8.2

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of VetAmerica


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Kevin
11-20-2009
I was pleasantly surprised to find your website. VetAmerica had the product I was looking for and the price was good. It will be the first place I look in the future for products for my dog.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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Pet Mom
11-19-2009
VetAmerica offers very competitive prices on the items I purchased and I very much appreciate their reasonable flat rate shipping charge.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 5 Customer Support
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Jackie
11-19-2009
The internet order indicated inventory. I called because I never received my shipment and I was told that the order and charge was cancelled because it was a discontinued item. I were never contacted and advised that my order was cancelled.
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
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Mountain Kitty
11-16-2009
I live a rural area where the food is not available within a 100-mile radius. Ordering Royal Canin product, it takes several weeks for delivery, without tracking or shipping information. Item is shown as "in stock", what gives?
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Never Use Again
11-14-2009
Placed order 10-26-09, order of 7 items was held to wait for 1 item. I wasn't told of the delay, but did get 2 e-mail eval. requests. 11-10-09 told order minus 1 item would be sent on 11-11-09. Website: 1 item was sent 11-13-09. What about other...
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-11-2009
The only issue with the purchase was the long delay before it was shipped from the warehouse when the item was in stock. It was a length of time from time order placed until shipped.
Overall Rating 5 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 0 Customer Support
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Tessie
11-10-2009
Was charged customs and duty COD for this order. I make the same product purchase annually and this was the first time I was charge COD
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-06-2009
I've made purchases from VetAmerica several times and I'm always happy with their product and service.
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 3 Customer Support
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Online Shopper
11-06-2009
Every time I called, there was an immediate disconnection or I was put on hold for a long period of time. I left messages (as instructed) and never received a call back. Very disappointed with customer service.
Overall Rating 0 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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annelsg
11-05-2009
Some of my items were out of stock, but I was notified by email.