J. Crew Customer Reviews

Store Details

Store Ratings* Summary


J. Crew
Customer Certified
Over 225,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.6
Would Shop Here Again: 8.8
On Time Delivery: 9.0
Customer Support: 8.7

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of J. Crew


Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-24-2009
The items are high quality, but the sizes were off. I had ordered one of the items previously. This order was to get a smaller size - it's difficult to purchase these items online because you cannot try them on.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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namaste8
11-24-2009
I had ordered a sweater online along with some other items. I was contacted almost a week later via email that the item was no longer available. I did receive a refund however I would of preferred a discount applicable to a future purchase as well.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Vanessa
11-24-2009
The top was polyester. I hate polyester and usually only buy natural fabrics. I like J. Crew because they offer a lot of high quality natural fabrics. I expected the fabric to be like the Nation tees burnout but for a much lower price than the...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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JessT
11-24-2009
My order was delivered on time and looked exactly like it was represented on jcrew.com. I will definitely order again.
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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lat
11-24-2009
The overall quality of the merchandise is becoming inferior compared to a few years ago. I have been disappointed in fabrics and now blends. I always purchased my clothing and gifts from J crew for their use of natural fibers, not nylon, and viscose.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-24-2009
Keep the free shipping discount
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Malex
11-24-2009
Thanks, good service and product!
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
11-24-2009
I am very happy with the quality of my recent purchase from J.Crew. I was disappointed in the past with cashmere sweaters that I purchased, and I have not bought anything in a while from J. crew.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-24-2009
i love shopping with Alison - my online shopping consultant!! she is wonderful
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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M
11-24-2009
Wonderful products, Cashmere sweater, flip flops and slippers