J. Crew Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall Rating: 8.5


J. Crew
BizRate Certified Ribbon Customer Certified
Over 225,000 customers have rated this store since 1998
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.7
On Time Delivery: 9.0
Customer Support: 8.7
Products Met Expectations: 8.3
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of J. Crew

Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-09-2009
Great clothes and friendly salespeople. Wish I could pay on account in store.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 2  Products Met Expectations
Read full review 		Online Shopper
07-09-2009
This is an excellent site to purchase women's clothing; however, I think that the trend of cut on most of the summer halter dresses is too low in front and favors the smaller chested women. Overall, the dresses are lovely.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
07-09-2009
More free shipping because most of the things I buy are available online only.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
07-08-2009
I primarily wear JCrew and use the web for shopping. It's my favorie site but a quick view of items(a feature of the banana republic site) would make my experience better. I tend to walk away from a purchase when it takes too long to navigate the... (more)
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 8  Customer Support
Products Met Expectations: 3  Products Met Expectations
Read full review 		Online Shopper
07-08-2009
It was very easy to use and cost reasonable..I hate paying any shipping very conservative...but this was all reasonable.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 7  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
Just need to return because of size.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 7  On Time Delivery
Customer Support: 8  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
I love j.crew.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
great clothes!
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 7  On Time Delivery
Customer Support: 7  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
I was disappointed to hear that the ring I ordered (and loved!) was no longer available after my made purchase. This is the first time this has happened and it was a bit suprising. Is there a chance it is still in stores?
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
Love j crews website always order lots of items when there is free shipping..and have never had any problem returning or exchanging anything.
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