J. Crew Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 8.5

J. Crew
BizRate Certified Ribbon Customer Certified
Over 225,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 8.7
On Time Delivery: 8.9
Customer Support: 8.6
Products Met Expectations: 8.4
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of J. Crew

Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 5 Products Met Expectations
Read full review 		Online Shopper
11-07-2009
Color was wrong and items too pricey. Otherwise fine.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-07-2009
The fastest delivery time by far of any merchant I deal with.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-07-2009
I love J Crew my whole closet is full of their clothes.LOVE LOVE!!!!!!!!
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 6 Products Met Expectations
Read full review 		Online Shopper
11-07-2009
The pants are nice but the color is a bit off what was shown on the website
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
A couple of things bother me about your company---the number of things that are backordered or no longer available (esp. with crewcuts); the only shipping method to Puerto Rico is priority, why not a 2 or 3 day?
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 7 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
Great products - I purchased several back to school outfits for my kids!
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
I like my belt very much. It's beautiful.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
Upon ordering and a closer look at the free shipping offer, we realized that you had to order at least $150. I feel a little betrayed by the ad and the small print mentioning the minimum $ amount.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 5 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
I love the new J. Crew, but wish that you carried some pants that were less "low rise," for those of us no longer in our twenties!
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
Even though order was received on time, it was longer in getting delivered than I have typically experienced from J. Crew.
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