2nd Story Software, Makers of TaxACT Customer Reviews

Store Details

Store Ratings* Summary


2nd Story Software, Makers of TaxACT
Customer Certified
Over 75,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.9
Would Shop Here Again: 9.2
On Time Delivery: 9.0
Customer Support: 8.7

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of 2nd Story Software, Makers of TaxACT


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
Read full review
Dawns Biz
11-18-2009
2nd Story Software always meets or exceeds my expectations. It has always been very beneficial to my company.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Read full review
mrstubbins
11-16-2009
I plan on using a MAC. I understand you do not have the capability to operate on a MAC. Do you plan on this capability in the future?

2nd Story Software, Makers of TaxACT has posted a response to this review.  Read full review

Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 9 Customer Support
Read full review
the rev
11-13-2009
we (E&S Accounting & Tax)have been using TaxAct software since 2003 and have never had an issue that couldn't be resolved. we give 2nd story software an A.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Read full review
Jerry
11-08-2009
I received the 2009 Federal Income Tax; however, I haven't. received the Illinois State Income Tax yet.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
EA in Virginia
11-07-2009
I am always very pleased with TaxAct Software. I am an EA and my business depends upon accurate and efficient software. Taxact has been my choice for many years now and it is probably the Best Value for software for a Small Tax Preparer's Business.
Overall Rating 8 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 2 Customer Support
Read full review
SDSUN
11-07-2009
I sent two e-mail messages that the site wanted to treat my order as new. It didn't recognize me as a returning customer who had previously placed an order for the new year's package. I rec'd no response either time.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Read full review
TamTam
11-05-2009
The 2nd Story Software met my expectations in tax preparation. I couldn't ask for anything better. But please make your support available to all preparers, and stop charging non-enterprise preparers extra fees.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Read full review
Bill
11-05-2009
Very Good
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Scooter
11-04-2009
my only suggestion is that it would be nuice if you flagged potentially duplicate orders... I only order once a year, and you solicit my early purchase, then sometimes I buy again later as tax time nears... you have a great product, my memory is bad
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 10 Customer Support
Read full review
Albert
11-04-2009
I got software online but nothing has been delivered to me by mail just online delivery