2nd Story Software, Inc. Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.8


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Over 50,000 customers have rated this store since 2003
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 9.0 On Time Delivery: 9.1 Customer Support: 8.7 Product Met Expectations: 8.9
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 100% 93% 94%
Icon: NeutralNeutral 2% 2%
Icon: NegativeNegative 5% 4%
*Ratings are for the past 90 days only.

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Reviews of 2nd Story Software, Inc.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 04, 2008
As I have for the last 4 years, the product I purchased and downloaded worked as I wished and I had no problems at all.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 24, 2008
na

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 23, 2008
I completed this survey online at the time of my purchase. Yet you have now sent me two e-mails indicating that I needed to confirm receipt of my order. When I click on the link provided, I am taken to this survey again. I don't care to have to complete this survey for a second time. (more)

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 22, 2008
All is as advertised.

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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 22, 2008
This is a pre-order of next years Tax software because I have been so pleased with TaxAct since Intuit last my confidence with their DRM sneak several years ago. I switched to TaxAct and haven't looked back. I don't even pass on the Intuit cd's when they try to get me back. I refer all my clients to use TaxAct from 2nd Story. I don't expect to be able to download this product until the end of the year, and that's OK, since they don't bill till it ships. (more)

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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 22, 2008
i want my money back i never received my order!!!!

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2nd Story Software, Inc. has posted a response to this review. Read full review


Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 21, 2008
The Tax Software was wonderful. HOWEVER, During the On-Line Order process, a pop-up survey kicked me back to a blank order form before I recieved confirmation that the original order was completed. Consequently, my order was doubled and I returned one.

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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 20, 2008
don't force me to take a survey and harass me with emails until i do.

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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 20, 2008
SOFTWARE ORDERED WAS DOWNLOADED. I DID NOT ORDER OTHER SOFTWARE

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 20, 2008
Everything was great!

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