NaturalAreaRugs.com Customer Reviews

Store Details

Store Ratings* Summary


NaturalAreaRugs.com
Customer Certified
Over 2,500 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.7
On Time Delivery: 8.5
Customer Support: 8.4

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of NaturalAreaRugs.com


Overall Rating 7 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 6 Customer Support
Read full review
ordered1gotanother
12-16-2009
I purchased my rug i wastold it was avail.A few days later got an e-mail sayiny they were changing location so deliv. delayed.A few days later I got another e-mail saying no longer had that rug.I called and got different color,would preferred the...

NaturalAreaRugs.com has posted a response to this review.  Read full review

Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 10 Customer Support
Read full review
Online Shopper
12-12-2009
Although the delivery was late, NaturalAreaRugs was great about keeping me informed in advance about why it would be late and sent an e-mail with the FedEx tracking information, so the late delivery is not a problem for me.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Read full review
designer girl
12-12-2009
I did not receive my rug. Please help.

NaturalAreaRugs.com has posted a response to this review.  Read full review

Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Online Shopper
12-09-2009
I am very pleased with the product I ordered from this company.
Overall Rating 8 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
sisalismygame
12-07-2009
The rug arrived on time and it looks as expected, aside from a dirt stain on one of the corners. I have tried brushing it out and it looks better, but not perfect.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
EnA
12-01-2009
Your company is the best. Your products are wonderful, they are priced right and they come right to my door. Everybody who comes to my house asks about them. I highly recommend you to everyone.
Overall Rating 10 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Read full review
Beachmom
11-06-2009
A great price for a great rug ~ these were just what i was looking for!
Overall Rating 0 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 0 Customer Support
Read full review
Online Shopper
11-03-2009
I have been unable to receive the shipment; FedEx said it would attempt re-delivery a third time and has not. I have attempted to contact them to ask them to leave the package with the building super, but have only received auto response emails.

NaturalAreaRugs.com has posted a response to this review.  Read full review

Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
earthdoc
10-16-2009
I like the product(s) because they utilize sustainable resources. The natural products add to the ambiance of the house. Thank you.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Sissy
10-15-2009
Very satisfied with my rugs-purchased two different accent rugs. Great price free shipping quality product-what more can you ask for have already referred several people to the site.