MLB Shop Customer Reviews

Store Details

Store Ratings* Summary


MLB Shop
Customer Certified
Over 225,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.7
Would Shop Here Again: 8.7
On Time Delivery: 8.8
Customer Support: 8.4

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of MLB Shop


Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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redsox75
12-28-2009
MLB sent me the wrong item. I called to have a new item shipped and they were rude and didn't even care. They said to ship it back and reorder the item. Extremely poor customer service.
Overall Rating 1 Overall Rating
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 0 Customer Support
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Care
12-28-2009
I did not receive the correct item I purchased. I ordered a New Jersey Devils Jersey and received a New York Islanders Jersey. Very disappointed!
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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slimp
12-28-2009
baby shirt had a stain
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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xmas
12-28-2009
I was very impressed as I purchased my item only a couple of days before xmas and was able to getr the merchandise delivered on time.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Rakkasan
12-28-2009
Great store/company to buy from!
Overall Rating 8 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 0 Customer Support
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tony
12-28-2009
one of the baseballs has a big scuff on it AND your address label was printed incorrectly (correct on the invoice) and it was delivered to the wrong house. Luckily (for you) the people were very nice and tracked me down. not happy.
Overall Rating 5 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 5 Customer Support
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RickV
12-28-2009
The hats I ordered are of good quality but smaller than I expected. There didn't seem to be a good way to determine a proper size to order on the web site. I also do not know how to begin to return the items. I will be going to the web site next.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Granny T
12-28-2009
My grandaughter is very pleased with the personalized Phillies shirt. I thought it was very nice, but a bit pricey. Also, for a size medium, it was a bit skimpy...however, she loves it, so of course we will keep it.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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yankees9
12-28-2009
Wonderful experience!! Quality products!
Overall Rating 5 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 0 Customer Support
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YankeesMs
12-28-2009
Was not happy with the quality and packaging of the Yankees shirt. Look like it was just thrown in the box, all wrinkled and out of shape.