Brookstone Customer Reviews

Store Details

Store Ratings* Summary


Brookstone
Customer Certified
Over 125,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.6
Would Shop Here Again: 8.4
On Time Delivery: 9.0
Customer Support: 8.3

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Brookstone


Overall Rating 6 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
Read full review
Bubba Jim
09-27-2009
The item was smaller and much lighter in weight (probable shorter life) than comparable items at Sears or Lowes. I will probably get one season's use out of this cover. It replaced a Lowes cover that has lasted three years.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 10 Customer Support
Read full review
Online Shopper
09-24-2009
The sofabed shipped in two boxes. To my horror, after dragging the boxes into the house and opening the boxes, I discovered I received two different colors.
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 7 Customer Support
Read full review
rcsds
09-22-2009
when I placed the order, said everything was is stock, customer support said it wasn't & if I had known, I would have purchased it from our store & shipped it myself. It was a present & now it is very late. I was very disappointed.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Brenda N.
09-22-2009
I am happy with the product and the service.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Online Shopper
09-22-2009
Thanks!
Overall Rating 8 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Read full review
mikey
09-19-2009
I just wish you had the item I ordered in all the wood tones advertised.
Overall Rating 6 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
Read full review
Online Shopper
09-18-2009
I wouldn't think to find Patriots memorabelia at BrookStone. I saw it in the catalog I received at my house. It doesn't seem as high quality as pictured in the photo- but I haven't been able to spend a great deal of time with it since it's a gift.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Read full review
jdu
09-16-2009
The size of the product is closer to the LARGE size and not the X-LARGE. You should not report is as a X-Large size since this is a bit of a stretch
Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 5 Customer Support
Read full review
Johanna
09-14-2009
When you spend money to overnight a product, you should be able to review the details of the delivery beforehand.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
maggieanne
09-13-2009
the product far exceeds my expectations