Brookstone Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall Rating: 8.7


Brookstone
BizRate Certified Ribbon Customer Certified
Over 125,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.5
On Time Delivery: 9.1
Customer Support: 8.3
Products Met Expectations: 8.7
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*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Brookstone

Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
Always a pleasure buying from Brookstone.
Would Shop Here Again: 5  Would Shop Here Again
On Time Delivery: 6  On Time Delivery
Customer Support: 3  Customer Support
Products Met Expectations: 4  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
No way to contact help desk by phone for assistance with setting up device after several attempts failed.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-06-2009
I entered a MESSAGE to be printed with the delivery...It was not included. This was a Birthday Gift for my Husband, and my message was forgotten!
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-04-2009
I LOVE BROOKSTONE PRODUCTS I HAVE BOUGHT SEVERAL IDEMS
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-01-2009
I was surprised at the speed and the efficiency of this company. My husband is now the envy of the neighborhood with his BBQ cleaner. It works like a charm!
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 6  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8  Products Met Expectations
Read full review 		Online Shopper
06-29-2009
I feel like I was being pestered a bit as to whether the package was delivered. You sent it out, shouldn't you know whether it was delivered or not? This was a gift, not for me.
Would Shop Here Again: 3  Would Shop Here Again
On Time Delivery: 1  On Time Delivery
Customer Support: 1  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		Online Shopper
06-29-2009
The gift item was NOT delivered by UPS because of risk of theft. I was NOT notified the item was returned to Brookstone!!!! I want the gift delivered to the same person at her office address but I don't know how to contact Brookstone. Can you help... (more)
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-29-2009
Totally delightful experience shoppin online with Brookstone, would do it again without hesitation.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-28-2009
Customer Service was a great help to us. We were worried the delivery would not make it here on time for our trip.
Would Shop Here Again: 6  Would Shop Here Again
On Time Delivery: 1  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
06-28-2009
It took 11 days to receive chair, add sais 3-5 business days. Late for fathers day
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