BackcountryOutlet.com Customer Reviews

Store Details

Store Ratings* Summary


BackcountryOutlet.com
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.1
Would Shop Here Again: 9.2
On Time Delivery: 9.3
Customer Support: 8.9

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of BackcountryOutlet.com


Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 6 Customer Support
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PK
12-27-2009
I did receive the package online but the packing is strange, no taping at all. Anybody could open and take any parts.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Candy
12-26-2009
What a fantastic shopping exerience. Great prices and fast shipping. Pair that with Backcountry.com's excellent choices and variety and you have a top notch store. Thanks Backcountry.com, you will be seeing me again.
Overall Rating 6 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 0 Customer Support
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beth
12-25-2009
The item was a gift I have yet to hear that it is working and meets expectations but I do know that it has arrives on time.
Overall Rating 8 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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TB
12-22-2009
The store shipped the wrong item. The bindings were not the ones described as coming with the skis. The store has said it will remedy the problem. I cannot comment until I have the replacement binding in hand. The site also depicts the wrong ski.
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
12-21-2009
Thank you for timely service, especially at Christmas time!!
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 7 Customer Support
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XRJake
12-20-2009
Great Service and good pricing. Keep up with the deals I will soon buy again!!!!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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MIartist
12-18-2009
I worked with the live chat and had a phenomenal experience! The support I received reflected knowledge of the products (backpack for my daughter), patience (specific criteria)and care. Backpack I purchased was excellent. Thank you
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
12-17-2009
Thanks so much! You guys are great!
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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Big Bill
12-16-2009
Your prices were good, and you almost had exactly the modle I was looking for. Service was great.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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chapac
12-16-2009
thanks for the great deal on the new pants will ski at mary jane in them in the morning thanks again brian