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Lenovo Reviews

04/07/2013
ibm.com US offers hardware and software for consumers and business owners. Items range from desktops and high performance servers to desktop software and networking software. Shoppers can search for products by product name or part number, and search for the latest product promotions. An extended maintenance option program is available as well as access to a technica... Show More ibm.com US offers hardware and software for consumers and business owners. Items range from desktops and high performance servers to desktop software and networking software. Shoppers can search for products by product name or part number, and search for the latest product promotions. An extended maintenance option program is available as well as access to a technical library collection.

Lenovo Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

7.8 out of 10

Would Shop Here Again:

7.8 out of 10

Likelihood To Recommend:

7.9 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 80% 80%

Neutral

 4% 6%

Negative

 16% 14%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

7.7 out of 10

Design of Site:

7.7 out of 10

Satisfaction With Checkout:

7.8 out of 10

Product Selection:

8.1 out of 10

Clarity of Product Information:

7.7 out of 10

Charges Stated Clearly:

8.7 out of 10

Price Relative To Other
Online Retailers:

8.3 out of 10

Shipping Charges:

8.8 out of 10

Variety of Shipping Options:

7.6 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

8.5 out of 10

Order Tracking:

8.2 out of 10

Product Met Expectations:

7.9 out of 10

Customer Support:

7.0 out of 10

Product Availability:

7.9 out of 10

Returns Process:

6.5 out of 10

Recent Reviews for Lenovo

Showing 1 - 10 of 842
  • Ratings for the site & Shopping Experience
    Mar 20, 2013
    This review is "highly" satisfied with the purchase experience at Lenovo.
    Ratings After Purchase Has Been Made
    Apr 7, 2013
    This review is "highly" satisfied with the purchase experience at Lenovo.
  • Ratings for the site & Shopping Experience
    Apr 7, 2013
    All good except web chat was useless. The chat rep didn't know info I needed or he/she did not read what I was typing.
  • Ratings for the site & Shopping Experience
    Mar 28, 2013
    This review is "quite a bit" satisfied with the purchase experience at Lenovo.
    Ratings After Purchase Has Been Made
    Apr 7, 2013
    This review is "quite a bit" satisfied with the purchase experience at Lenovo.
  • Ratings for the site & Shopping Experience
    Apr 7, 2013
    The item kept disappearing from my cart and the list then appearing again, bought it because it was a good deal but was a pain in the ass.
  • Ratings for the site & Shopping Experience
    Mar 30, 2013
    This review is "highly" satisfied with the purchase experience at Lenovo.
    Ratings After Purchase Has Been Made
    Apr 7, 2013
    Received earlier than expected, just as expected
  • Ratings for the site & Shopping Experience
    Mar 21, 2013
    It's ridiculously hard trying to get one of the doorbusters due to bots buying them up as soon as the good deals are refreshed! That being said, I got a KILLER deal on an X220 for less than $600 w/tax and shipping
    Ratings After Purchase Has Been Made
    Apr 7, 2013
    Package came a few days late, but computer itself is awesome! Very please with the keyboard and build of the X220, highly recommended. I can't believe how light it is!
  • Ratings for the site & Shopping Experience
    Apr 7, 2013
    I have bought several used Lenovo and Thinkpad computers over the years, and have been happy with them. That is why I'm buying another one.
  • Ratings for the site & Shopping Experience
    Apr 7, 2013
    This review is "highly" satisfied with the purchase experience at Lenovo.
  • Ratings for the site & Shopping Experience
    Mar 29, 2013
    This review is "highly" satisfied with the purchase experience at Lenovo.
    Ratings After Purchase Has Been Made
    Apr 7, 2013
    4 days after purchase Lenovo canceled my order for the X1 Carbon from the outlet store citing an absence of inventory, 4 days! This is for an item with almost 2 week delivery time. I decided to choose an apple Macbook 13" retina ... Read full review »
  • Ratings for the site & Shopping Experience
    Mar 28, 2013
    I have bought a refurb. desktop from Lenovo before they are a good, this is a laptop I'm buying now and tis is a good Co. with used and refurb that seem to look and act like a brand new computer. I don't have to buy a brand new ... Read full review »
    Ratings After Purchase Has Been Made
    Apr 7, 2013
    This review is "highly" satisfied with the purchase experience at Lenovo.
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