Lenovo Customer Reviews

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Store Ratings* Summary


Lenovo
Customer Certified
Over 100,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 9.0
On Time Delivery: 8.9
Customer Support: 8.7

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Lenovo


Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 9 Customer Support
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Olddude1939
12-18-2009
I was given a delivery date of 12/14. It was not met. Comments said that the seller didn't get the product to them in time. Fortunately I didn't have anything on my schedule that I couldn't reschedule. The delivery requried a signature.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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galascos@aol.com
12-13-2009
i bought a used laptop. instructions to initiate license were POOR!!! NO contact info in package either.. had to find confirmation email. I was told to contact microsoft.. they were unresponsive... rude and gave run-around
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 0 Customer Support
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donny
12-06-2009
The one thing missing was a user manual for the Laptop. The sales info stated that they would provide it "if available". I am certain that IBM has the users manual on-line for a Laptop model T41. Where is it???
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Gary
12-04-2009
I was very surprised at the speedy delivery. Everything was packed very nicely. My calls to support were handled very professionally and all problems were resolved. Thanks so much
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 8 Customer Support
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Quito
12-04-2009
Time to prepare the product for shipment took a few days longer than I had hoped.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Don
12-03-2009
N/A
Overall Rating 2 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Gerib
11-24-2009
This was a refurbished laptop, and unfortunately, numerous keys stuck so badly, that I had to hit them many times for them to work. The ALT key wouldn't spring back when I hit it. Not very good quality control or testing of used/refurbished...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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Thambo
11-09-2009
When I ordered the monitor I was made to understand that it is a new one but what I recived is a used one althought it is working alright.
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
10-28-2009
You assume that the user is all nowing, including buss words, etc. leaving the user confused, and open to mistakes. You installed Microsoft office without telling the user that they have to pay for the programs.
Overall Rating 7 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 7 Customer Support
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Online Shopper
10-19-2009
It was a problem Internet browzer - send request multiple times before it pass through.

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