Lenovo Customer Reviews

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Store Ratings* Summary


Lenovo
Customer Certified
Over 100,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 7.6
Would Shop Here Again: 8.0
On Time Delivery: 7.7
Customer Support: 7.3

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Lenovo


Overall Rating 2 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Gerib
11-24-2009
This was a refurbished laptop, and unfortunately, numerous keys stuck so badly, that I had to hit them many times for them to work. The ALT key wouldn't spring back when I hit it. Not very good quality control or testing of used/refurbished...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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Thambo
11-09-2009
When I ordered the monitor I was made to understand that it is a new one but what I recived is a used one althought it is working alright.
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
10-28-2009
You assume that the user is all nowing, including buss words, etc. leaving the user confused, and open to mistakes. You installed Microsoft office without telling the user that they have to pay for the programs.
Overall Rating 7 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 7 Customer Support
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Online Shopper
10-19-2009
It was a problem Internet browzer - send request multiple times before it pass through.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Kourtz
10-19-2009
This is my second purchase of Lenovo brand computers. I believe I will be a life-long customer. I am very impressed with their products.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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nanabrawner
10-14-2009
I never worry when I interact with Lenovo. It is always the same high quality product and customer service. I could not be more pleased
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Jerry from Midwest
10-08-2009
Excellent selection, keyboard was a little dirty and marred but my vacuum cleaner, water, paint thinner and acetone fixed that. That was also stated on the product advertising. Bottom Line: there is no better refurbished notebook than from...
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 0 Customer Support
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Retired IBMer
09-30-2009
I had paid for 2-day delivery when I ordered the laptop on Thursday. I expected to see its arrival on either Saturday or Monday, but it did not arrive until late Tuesday.
Overall Rating 8 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 6 Customer Support
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Online Shopper
09-09-2009
Lenovo made a point of calling in advance of shipping to confirm my order. This probably was unnecessary, but appreciated.

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