Garden Winds Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall Rating: 8.6


Garden Winds
BizRate Certified Ribbon Customer Certified
Over 10,000 customers have rated this store since 2004
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.5
On Time Delivery: 9.1
Customer Support: 8.3
Products Met Expectations: 8.1

*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Garden Winds


Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 8  Products Met Expectations
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Online Shopper
07-02-2009
The replacement shade was a little bit saggy or too big. need to know how to order for a better fit. overall i made it work.
Would Shop Here Again: 5  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 1  Customer Support
Products Met Expectations: 1  Products Met Expectations
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Online Shopper
07-02-2009
I sent emails asking for information that would allow me to exchange the product for one that was a better fit. I have yet to hear from the company. Why does the company suggest customers send email if they are NOT going to respond to them?
Would Shop Here Again: 6  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 6  Products Met Expectations
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Online Shopper
07-01-2009
It was grteat that the product was available. The overall quality was much lower than the original product it replaced, however there seemed to be few alternatives anywhere.
Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 1  Customer Support
Products Met Expectations: 0  Products Met Expectations
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Online Shopper
06-30-2009
I have neither received the item purchased nor heard from Garden Winds. My credit card has been debited for the purchase? What is going on & when will my purchased item arrive. I have not been supplied the Customer Service contact number.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
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Online Shopper
06-30-2009
The cover arrived on time and it fit very well, better than the original, it doesn't sag at all. The color is lighter but looks great. We felt the original cover should have lasted longer than 2 Michigan summers. Bad for us...good for you!
Would Shop Here Again: 3  Would Shop Here Again
On Time Delivery: 1  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 1  Products Met Expectations
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Online Shopper
06-30-2009
I am very unsatisfied as the awning fits on and around the gazebo but with our first rain- it pooled and collapsed all around the four sides. Also the top part is much bigger and just flops on the top. How do I address this issue and perhaps... (more)
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
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Online Shopper
06-29-2009
I was highly impressed with my overall experience with Garden Winds! Friendly staff, great price, fast delivery and the product was perfect! Will order from them again!!
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
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Online Shopper
06-29-2009
Garden Winds is the only website I could find that sold replacement canopy tops!! I bought 2, one for me and one for my neighbor.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 6  Customer Support
Products Met Expectations: 0  Products Met Expectations
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Online Shopper
06-29-2009
Waiting for reply concerning availability of 9'-6"X9'-6" bottom and 32"x32" top gazebo canapy.
Would Shop Here Again: 8  Would Shop Here Again
On Time Delivery: 1  On Time Delivery
Customer Support: 1  Customer Support
Products Met Expectations: 10  Products Met Expectations
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Online Shopper
06-29-2009
I paid for 2 day delivery and actually didn't receive my item for 4 days. I sent an email and did get feedback other than it was shipped and a tracking number. Other than the shipping expense being too much for the delivery. The product was great