QualityMatters.com Customer Reviews

Store Details

Store Ratings* Summary


QualityMatters.com
Customer Certified
Over 2,500 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.6
Would Shop Here Again: 8.5
On Time Delivery: 8.6
Customer Support: 8.1

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of QualityMatters.com


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Christi
11-20-2009
I contacted QualityMatters by chat and they helped me find the bag I wanted. It arrived much faster than I expected. Thanks! I love my Reisenthel bag!
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Sugar
11-14-2009
very nice to work with
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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JJS
11-10-2009
order arrive quickly. No problems to report.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-07-2009
Overall, the shopping experience online was outstanding. As for the "quality" of the dishwasher, I don't know, as it won't be installed until the middle of December. My main concern is quietness...
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 4 Customer Support
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Online Shopper
11-03-2009
the item showed avaliable but was not in stock. i was told this after giving my credit card information.
Overall Rating 7 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 7 Customer Support
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PJ
10-25-2009
Product arrived fast. Still waiting on part of the shipment that was back ordered..not sure when it is to arrive. Product is super!! Price was excellent!
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 1 Customer Support
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Quality Matters Are Scammers
10-25-2009
Notified QualityMatters.com of damaged merchandise within 24hrs. of receipt. Quality Matters refused to issue refund or exchange for more expensive unit. Similar online reviews indicate Quality Matters routinely fails to honor its return policy....

QualityMatters.com has posted a response to this review.  Read full review

Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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sticker
10-20-2009
not all items received - 2 items were listed as on back order on shipping manifest - have no ecd for those items.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Jim
10-16-2009
Everthing was great!
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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billy
10-14-2009
QualityMatters delivered the product very fast and no shipping charges even though the package weighed 66 pounds.