QualityMatters.com Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall Rating: 8.7


QualityMatters.com
BizRate Certified Ribbon Customer Certified
Over 2,500 customers have rated this store since 2004
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.5
On Time Delivery: 9.0
Customer Support: 8.6
Products Met Expectations: 8.7
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of QualityMatters.com

Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
07-07-2009
Thank you for a very positive on-line purchase!
Would Shop Here Again: 1  Would Shop Here Again
On Time Delivery: 1  On Time Delivery
Customer Support: 9  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		Online Shopper
07-05-2009
The product was advertised as being in stock, that is why I ordered from quality matters and paid just a little more than other websites. I got an email saying the product won't be shipped out until two weeks after the expected arrival date.
Would Shop Here Again: 9  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 9  Products Met Expectations
Read full review 		Online Shopper
06-29-2009
I love the on-line chat customer service. I got a lot of question answered before I order my product.
Would Shop Here Again: 6  Would Shop Here Again
On Time Delivery: 5  On Time Delivery
Customer Support: 6  Customer Support
Products Met Expectations: 1  Products Met Expectations
Read full review 		Online Shopper
06-26-2009
The return process is frustrating. I was disatisfied with the product itself and had to call the manuafacturer to go through troubleshooting with. I was disconnected and had to call back the following day only to be told to call quality matters... (more)
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-23-2009
I've never been more pleased. You are top notch in my book. I WILL return to your site and now you are in my "Favorites".
Would Shop Here Again: 6  Would Shop Here Again
On Time Delivery: 9  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 7  Products Met Expectations
Read full review 		Online Shopper
06-21-2009
I did not read the items very well, purchased an item different than I was wanting. I can use it, but it was not the item I wanted.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-17-2009
I love your site. I recoomended it to a friend and she bought an air conditioner from you too.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-16-2009
Great service, great products, great prices. What more can I say??!
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 10  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		Online Shopper
06-15-2009
Quality Matters offered the best price around. I compared multiple web sites and by far saved the most with Quality Matters - AND, they had exactly what I was looking for! Thank you.
Would Shop Here Again: 10  Would Shop Here Again
On Time Delivery: 8  On Time Delivery
Customer Support: 10  Customer Support
Products Met Expectations: 10  Products Met Expectations
Read full review 		Online Shopper
06-07-2009
I ordered two special order commercial freezers. The manufacturer, not Quality Matters, created delays that resulted in two shipments rather than just one. I was well satisfied with the follow up and service of Quatily Matters.
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