La Mer Customer Reviews

Store Details

Store Ratings* Summary


La Mer
Customer Certified
Over 5,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.8
Would Shop Here Again: 8.8
On Time Delivery: 9.0
Customer Support: 8.6

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of La Mer


Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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holdennotarynj
11-24-2009
excellent customer service. expensive but great products.
Overall Rating 1 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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enader
11-22-2009
the LA MER representative was not too friendly and refused to switch my samples or send the original samples i picked in my original order before cancelled.
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Happy customer
11-19-2009
Wonderful products - not sure though whether the Intensifer must be used with the Lifting serum or the lifting serum can be used alone.
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 5 Customer Support
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Online Shopper
11-18-2009
A sale now and then would be nice -- unfortunately, the day I ordered on line, La Mer was put on one-day sale at Neiman-Marcus. I could have received a $60.00 reduction!!
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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mimi
11-16-2009
Loved the Eye Concentrate Cream that came in as a sample along with my order. Spells so good and it seems to begin working already. I know what my next order will be. Please provide good samples so we can keep exploring different products.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-14-2009
In the promotion I was entitled to two free samples but at checkout I was never offered the opportunity to choose the 2 samples and had to email La Mer. I received a cleanser free sample but have not received the eye cream free sample that I...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-13-2009
A perfect product delivered perfectly.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Lucie
11-09-2009
High quality products. Meet my expectations. Very attractive website and effective navigation.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
10-25-2009
very happy with products I use from LaMer
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 6 Customer Support
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pkup
10-24-2009
Did not accept my Swiss creit card, despite the US shipping address. Did not propose any other payment mode (e.g. PayPal)